1 to 25 of 267 Remote Journey Map Jobs in the UK

UX design across existing learning materials, focusing on improving content structure, user journeys, and overall accessibility to enhance employee learning experiences. UX Strategy and Delivery : Conduct user research, journey mapping, wireframing, prototyping, and usability testing to create and iterate user-centred learning solutions. Learning Programme Architecture : Review, audit, and redesign the structure and flow of learning materials in … teams. Skills & Experience Required Extensive senior-level UX design or product design experience , ideally within large corporate environments. Strong expertise in end-to-end UX design , including research, journey mapping, wireframing, prototyping, and user testing. Experience leading large-scale design projects independently, with minimal supervision. Proven ability to work with senior stakeholders , influencing and aligning design strategies to More ❯

Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe … and service design vision and strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply understand customer behaviours, needs, and … pain points across all business units and across the entire service journey . Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive the creation of intuitive information architecture, user flows, wireframes, and interactive prototypes More ❯

to ship high quality solutions. Key Responsibilities User Research & Testing Plan, conduct and analyse qualitative and quantitative studies (interviews, usability tests, surveys, analytics reviews) Communicate findings through personas, journey maps and actionable insights Interaction & Visual Design Create information architectures, user flows, wireframes, high fidelity UI and interactive prototypes in Figma Ensure designs are responsive and meet WCAG2.2AA accessibility More ❯

Expertise: Solid knowledge of user-centered design principles, usability, and interaction design. Ability to conduct basic user research or interpret feedback to inform design decisions. You can create journey maps, wireframes, and polished UIs, all while thinking through edge cases and error states. A mobile-responsive design mindset is important, as our platform may be used across devices. More ❯

Strategize & Design: Conceptualize and design new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring consistency across products. Design System More ❯

wireframes and prototypes to final UI designs—on time and to specification. Translate business needs and user insights into elegant, user-friendly design solutions. Improve the entire customer journey across all stages and touchpoints, from initial search to renewals & drop out. Collaborate closely with Product Managers, Engineers, and other teams to ensure design solutions are feasible, practical, and … specifications. Ability to conduct quick, effective user research and testing, and apply findings directly to design improvements. Familiarity with tools and methodologies like A/B testing, user journey mapping, and conversion rate optimization (CRO). Knowledge of Lean UX and Design Thinking principles, applied in a practical, results-driven way. Strong collaboration and communication skills, with the More ❯

environments—this is your chance to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design thinking across a powerful, AI More ❯

strategy and research, information architecture, interaction design and accessibility. A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions. Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar. The ability to More ❯

to gather insights for new product, participate in end-user and stakeholder interviews, workshops and user testing sessions and assist in production of research related UX documents like journey maps, personas etc. Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations Effectively present ideas and concepts in form of wireframes, prototypes More ❯

services to enhance the experience of our end users. You will conduct user research to gather insights and understand user behaviors, needs, and motivations. By developing user personas, journey maps, and service blueprints, you will visualize and communicate the user experience effectively. Collaborating with stakeholders, you will define service design strategies that align with business goals. You will … collaboration skills. Ability to think strategically and creatively to solve complex problems. Proficiency in design tools such as Sketch, Figma, or Adobe XD. Experience in creating user personas, journey maps, and service blueprints. Ability to facilitate workshops and co-creation sessions with users and stakeholders. Strong documentation skills, including wireframes, process flows, and interaction models. Advocacy for user More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

state assessments inclusive of heuristic evaluations and your expert analysis. Review and parse user research findings Understand, conceptualize, create and communicate user mental models, personas, user flow diagrams, journey maps, and other information architecture deliverables. Benefits You get to shape the products of the future, your actionable insights drive key business decisions, and better product experiences globally for More ❯

journeys. • Contribute to portfolio expansion: Conduct exploratory research to guide the development of new digital assessment types and assessment solutions. Along with research artefacts, such as personas and journey maps, craft research proposals to align stakeholders and clarify scope. • Stay ahead of industry and research trends: Continuously monitor developments in educational measurement, assessment technology, and emerging research methodologies More ❯

at the heart of shaping how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically 5–8 participants), building future-state … journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design. Operate as part of an in-house transformation team … Skills A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation — assumption-based mapping isn’t enough; we want research-backed insight. Strong visual design skills — especially using FIGMA (or similar tools like Adobe Illustrator, Miro, MS Whiteboard) for More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯