24 of 24 Remote/Hybrid Journey Map Jobs in the UK

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

optimization. Experience mentoring teams or overseeing cross-functional collaborations. Hands-on experience with data-driven decision making (e.g., A/B testing, user journey mapping) and associated tools. Knowledge of data privacy regulations (e.g., GDPR, CCPA) in AI applications. #J-18808-Ljbffr ...

agile or multidisciplinary product teams. Ability to translate research findings into user needs, insights and clear recommendations. Experience producing clear research deliverables, including journey maps, task inventories, personas, work profiles and actionable insight summaries. Strong communication and stakeholder management skills. Confidence working with operational users, technical teams ...

spanning multiple products, teams, and journeys. Drive end‐to‐end design activities from discovery through to delivery and optimisation. Create and contribute to journey maps, wireframes, prototypes, and high‐fidelity designs. Set the benchmark for design quality, craft, and execution across the UX team. Standards, Accessibility & Design Systems ...

design process—from early discovery and flows to final UI, prototypes, handoff and iteration. Create clear, user-centred design artefacts including wireframes, flows, journey maps, and interactive prototypes for conversational design and intent-driven UI. Partner closely with product managers to shape product direction and inform the roadmap. ...

stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. ...

Asia, helping shape scalable digital experiences and mature UX practices. Key Responsibilities UX Strategy & Discovery Lead workshops, stakeholder interviews, user research, and journey mapping. Translate user insights and business goals into clear UX strategies. Define experiences for complex digital products and customer journeys. Develop information architecture and research ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

record of executive stakeholder engagement: leading workshops, navigating complex organisations, and building trusted advisor relationships Demonstrated experience in end-user experience design, employee journey mapping, or digital adoption strategy Experience advising on platform governance, content strategy, information architecture, and scalable platform setup Key Skills DXP platform configuration & optimisation ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

problem framing to solution definition Run deep discovery with Field Engineers, CSMs, Supply teams, and Customers Turn operational pain into clear problem statements, journey maps, and scoped bets Define end-to-end flows, interaction logic, system states, and edge cases Ensure experience consistency across multi-role workflows, including ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within … with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application ...

centre of shaping a product that helps people at critical times in their lives. You’ll evaluate UX/UI hands‐on, map real‐world user journeys, and ensure our service is accessible, inclusive, and genuinely helpful. You’ll combine data, empathy, and Service Design thinking to create experiences … social impact and user wellbeing Evaluate and critique UX/UI directly, identifying usability issues and opportunities to improve accessibility and clarity Conduct journey mapping and Service Design analysis to understand how users experience our service end‐to‐end Translate insights into clear user stories, acceptance criteria ...

span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...

needs • Experience working within or alongside public‐sector organisations What You’ll Do: • Lead service design activities across discovery, alpha, beta and live phases • Map current and future‐state services, identifying opportunities for improvement • Facilitate workshops, co‐design sessions and stakeholder engagement • Collaborate with user researchers, business analysts, product … managers and interaction designers • Produce service blueprints, journey maps, prototypes and evidence‐based recommendations • Ensure services align with GDS standards and wider organisational goals What You’ll Bring: • A strong portfolio demonstrating service design in complex environments • Experience in UK public‐sector delivery • Ability to translate research insights ...

approvals). Own the information architecture and navigation for SharePoint hubs and the Document Library; ensure content is findable, logically structured and version‐controlled. Map and streamline workflows for content publishing, product updates, promotions and campaign enablement. Implement approvals and SLAs; automate repeatable steps (notifications, tagging, archiving). … build dashboards, interpret insights, and translate behavioural data into funnel improvements and campaign recommendations. Experience building and operating marketing personas and customer journey maps, aligning content strategy, digital assets, and campaign flows to persona needs and buying stages. Evidence of driving measurable improvements in self‐service adoption, reducing ...

Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex … environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services or other regulated industries Confident working with senior stakeholders If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch. Engagement via umbrella company only; all taxes ...

culture focused on innovation, creativity and real-world impact Your responsibilities as Senior Service Designer Lead design work across discovery, definition and delivery phases Map and analyse ecosystems to identify opportunities for improvement and transformation Create future-state concepts, blueprints and customer journeys Design services that effectively integrate human … Senior Service Designer Previous experience delivering service design within consultancy, agency or complex operational environments Strong expertise in service blueprinting, journey mapping and ecosystem mapping Experience translating research and insight into actionable concepts Ability to influence senior stakeholders and communicate design rationale effectively Experience working within agile, cross ...

corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. We are a flexible … primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Proposition Architecture & Solution Design Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements ...