14 of 14 Remote/Hybrid Journey Map Jobs in the UK

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

Experience:* Degree educated or relevant experience in UX Design.* Excellent understanding of UX Design techniques including sketching, prototyping, user research and testing, user journey mapping and digital development.* Excellent communication skills, with the ability to communicate with in -house designers, front-end and systems developers, and to translate ...

services Conducting user interviews, contextual research, usability testing, surveys and workshops Collaborating with product managers, service designers, UX designers and engineers Producing personas, journey maps, insight reports and clear recommendations Presenting research findings to stakeholders in an engaging, accessible way Ensuring research activities follow ethical, accessibility and inclusion ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

contributing to workshops, design critiques, and stakeholder sessions Translating user needs, research insights, and policy constraints into service improvements Creating service blueprints, journey maps, and artefacts to support delivery teams Collaborating within agile, multidisciplinary teams to support continuous delivery Supporting service assessments and assurance processes where required Clearly ...

best practice. Key responsibilities include: Leading the design of end-to-end services across complex public sector environments Producing and owning service blueprints, journey maps, and system maps Applying GDS standards and service design principles across discovery, alpha, beta, and live Facilitating workshops and design sessions with senior ...

enabled solutions). Demonstrated ability to lead workstreams, manage stakeholders, and drive outcomes in complex environments. Experience using relevant approaches such as Customer Journey Mapping, Target Operating Models, service design, and process improvement. Knowledge of digital transformation, technology adoption, and change management. Strong analytical and problem‐solving skills ...

owner/manager, analyst, strategist, business designer, or customer‐success specialist. Familiarity with - or willingness to learn - tools and techniques such as Customer Journey Mapping or Target Operating Models (training provided). Basic understanding of business process mapping and requirements gathering. Skills including problem solving, research, analysis ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

help guide delivery through agile practicesensuring the product grows in value over time. What Youll Be Doing Support and lead discovery: workshops, interviews, journey mapping, problem definition Translate insight into epics/user stories with clear acceptance criteria Own and manage the backlog, keeping the team focused ...

Lead end-to-end service design across complex digital and non-digital journeys. Work closely with Product, UCD, Policy, BA, and Technical teams to map current and future state services. Create service blueprints, user journey maps, process flows, and supporting artefacts. Identify pain points, gaps, and opportunities … Strong background in Service Design within UK Public Sector environments. Proven experience delivering in multidisciplinary agile teams. Hands-on experience producing service blueprints, journey maps, systems maps, and conceptual models. Excellent knowledge of GDS frameworks , service standards, and accessibility principles (WCAG). Ability to simplify complex problems ...

user needs and deliver policy intent Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user … centred design Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' Develop service blueprints, journey maps, and other artefacts ...

drives value for both the client and the business Maintain an up-to-date understanding of relevant regulatory requirements across the client trading journey Ensure trading client journeys meet Product Governance reviews and the requirements of Consumer Duty, working closely with Client, Operations, Digital, Risk and Compliance … daily stand-ups, sprint reviews or demos, refinement, and planning Actively lead the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad About you Demonstrable experience in relevant roles, specifically within ...