Manchester, England, United Kingdom Hybrid / WFH Options
CDL Software
Join to apply for the Junior Operations Support Technician role at CDL Software 2 days ago Be among the first 25 applicants Join to apply for the Junior Operations Support Technician role at CDL Software Description Are you an IT Support Technician who enjoys solving problems? Do you have excellent customer service skills and are … into an IT Support role? We want to hear from you! Department: Service Management Location: North West UK - Hybrid Compensation: £24,570/year Role Overview: As a Support Technician, your main focus will be resolving CDL application and product incidents reported by clients. Working within SLA guidelines, you'll conduct thorough investigations to identify root causes and diagnose More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
CDL Software
Join to apply for the Junior Operations Support Technician role at CDL Software Join to apply for the Junior Operations Support Technician role at CDL Software Description Are you an Operations Support Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support … role? We want to hear from you! Department: Service Management Location: North West UK - Hybrid Compensation: £24,570/year Description Are you an Operations Support Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As a Junior … Operations Support Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA’s. We are looking More ❯
as such, we invest heavily in the latest Workplace Technology solutions. We run both Macs and PC's, with a majority of our users running Macs. As a Technology OperationsTechnician, you will act as a second line of support and the primary point of escalation for our frontline team of Technology Operations Analysts, as well as … drive excellence and improve self-service and automation within the Workspace Technology department. In this role, you will: Resolve escalated issues - These include complex issues escalated from the Technology Operations Analysts or from other teams. Provide support and guidance to the Technology Operations Analyst team, taking ownership of issues when required. Maintain and repair office hardware such as More ❯