Dynamics 365 Contact Centre Telephony Consultant
- Hiring Organisation
- Ribble Recruitment
- Location
- Newland, Lincoln, Lincolnshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £441 - £579 per day
Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows for event-driven processes and automation Ensure robust end-to-end call journey design , including failover and scalability Monitor … concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate and event-driven workflows Experience with Teams telephony integration (SBC/ICS) Ability to design scalable, resilient, and user-focused contact ...