2nd Line Engineer
- Location
- Brampton, England, United Kingdom
supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Leidos 2nd line engineers conduct reactive and proactive maintenance on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security … above. Key Duties SD+ Ticket resolutions Utilising technical expertise to ensure Incidents are dealt with in a timely manner IAW with KPI/SLA. Maintenance Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM). Patching Utilising WSUS and SCCM ...