personalisation, they are creating seamless journeys that reduce friction, improve engagement, and deliver better outcomes for customers. What You'll Be Doing As a Senior AI Conversational Designer (VP Level) you will lead the design of conversational and AI-powered experiences across customer and colleague journeys. … shaping strategy, driving execution, and influencing business outcomes across a complex and fast-moving organisation. Key responsibilities include: Partnering with executive stakeholders and senior leadership teams to define strategic priorities, provide expert guidance, and drive alignment across multiple business functions. Leading large-scale initiatives and transformation programmes, ensuring they ...