12 of 12 Remote Service Desk Management Jobs in the UK

Los Angeles, Miami, Kansas City, Paris, Bern, and Melbourne. They collaborate across regions to serve our expanding international client base. See here for examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and clients receive the best possible Technology experience by applying ITSM best practices and influencing technical teams to … remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and assure ITSM practices across Workplace Tech to ensure timely and … effective service delivery in our regional offices and remotely. Mature our service approach, ensuring new or improved practices are adopted, drawing on ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver optimal Technology More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and … clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of … incident and problem management, driving proactive support, fostering a culture of continual improvement, and managing relationships at all levels, regions, and departments so that all Two Circlers are fully enabled to help clients Build the Future of Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

be eligible, candidates must have been continuously resident in the UK for the past three years. Why This Job Matters: This role holder we be responsible for supporting the service desk with support, training, escalation and innovation. This supports smooth operational performance while actively looking to improve it. This role supports operational policing to ensure we BT deliver … end customers and internal customer facing teams, in order to make sure the end – end customer experience is to the standard expected. What You’ll be Doing: Work alongside Service Desk management and senior management teams to highlight priority faults that need close attention. Proactively communicate with end customers, participate and schedule bridge calls during high … resolver teams to aid incident escalations and resolution to support teams or 3rd parties as necessary. Contribute to knowledge documentation activity. Meeting SLA’s as defined in the customer service delivery manual. Act as the major incident manager in absence of the 24/7 operations manager. Track resolution, capture lessons learnt within post incidents reports and work alongside More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers.You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.This role follows a 07:00 – 19:00 shift pattern, with on-site days at our … Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties? Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

troubleshooting for operating systems, M365 apps, hardware, and cloud services. Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration. Maintain and manage the IT Service Desk, ensuring timely and effective issue resolution and escalation. Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups. Manage user … protocols. Comfortable supporting cloud-based and hybrid infrastructures (e.g. Exchange Hybrid, cloud backups, filtering). Excellent interpersonal and communication skills with a customer-first mindset. Experience with AV equipment, service desk management, and asset tracking. A proactive, solution-focused approach with the ability to manage multiple tasks and priorities. Desirable but not Essential MCP, ITIL or similar More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯