2 of 2 Remote Software Support Analyst Jobs in the UK

Senior System Analyst (Insurance Software Support) Location: Remote/Hybrid About the Role: Our client, a leading technology and services provider in the insurance sector, is seeking a dedicated Senior System Analyst to join their dynamic support team. As a pivotal member of the team … you will support various insurance software solutions implemented across the London Market, General, and Health insurance sectors. The role demands proficiency in SQL Server to ensure effective issue resolution and development of tailored functionalities as required by clients. Key Responsibilities: Provide support for clients’ existing configurations and … address day-to-day inquiries. Utilize analytical skills to debug and troubleshoot any configuration or systemic issues. Conduct triage and analysis of support requests while adhering to contracted Service Level Agreements (SLAs). Estimate and design solutions for insurance-related challenges. Gather and interpret client business requirements and document More ❯

Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with the support of our own in house … software written specifically for the wholesale industry, we are looking for a customer service centric person with an aptitude for IT and related systems. This is a combined role which mainly focuses on communication with clients however, a requirement to investigate IT issues will be part of your daily … tasks. What you will be doing: As first point of contact youll be answering calls and logging tickets for the Support desk. Carrying out basic investigations of tickets ensuring all details are available for our Support team. Client follow ups as required. Administration of call stack, maintaining a More ❯