10 of 10 Remote/Hybrid 1st Line Support Jobs in the UK excluding London

1st Line IT Support Engineer/Service Desk Analyst | Salary: £30k + excellent benefits | Caerphilly area | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer/… join its services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast ...

1st Line IT Support Engineer role working for a leading property firm in Birmingham city centre. The role is full time and offers 1 day working from home (Friday). Client Details My client is a successful property organisation based in Birmingham city centre looking … 1st line IT Support Engineer. Description Provide first-line IT support to users, responding to queries and troubleshooting issues. Log and manage support tickets, ensuring timely resolution or escalation where necessary. Set up and configure hardware, software and user ...

1st Line IT Helpdesk Technical Support Consultant Location: Fleet Job Type: Full-time 1st Line IT Helpdesk Technical Support Consultant, where you will be the first point of contact for customers, providing rapid response, basic troubleshooting, and exceptional customer interaction. … hardware troubleshooting. Log tickets with clear, concise notes, update documentation, and ensure compliance with company processes. Required Skills & Qualifications: Previous experience in a 1st Line Helpdesk role Knowledge of Windows 11 and Office 365 basics, Citrix Workspace navigation, and email filtering systems. Basic understanding of ITIL principles ...

Service Desk Analyst - 1st Line Salary - £29,000 Basic + Bonus York | Hybrid Working We're seeking a customer-focused IT Service Desk Analyst to provide first-line support across a busy and growing organisation. Key Responsibilities Act as the first point of contact for IT support ...

Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining … Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day responsibilities: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve ...

Support/Technical Support/1st Line Location: Fleet Job Type: Full-time Hybrid working Technical Support Consultant, where you will be the first point of contact for customers, providing rapid response, troubleshooting, and exceptional customer interaction. This role is crucial … ensuring that customers feel supported and confident in the systems they are using. Day-to-day of the role: Handle incoming support tickets related to hardware, software, and login issues. Perform basic troubleshooting for Windows 11, Office 365, Active Directory, and Azure login issues. Address queries about email ...

primarily remote position , with occasional travel to Oxford and Guildford , working within a structured Level 0, Level 1 and Level 2 support environment . The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users across a broad range … Alongside technical ability, we highly value attitude, collaboration, problem-solving and excellent customer service . What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage ...

Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for small, friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems … escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys ...

Service Desk Engineer 1 st Line Salary:? Up to £29,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing ITbusiness, who provide a managed service solution to organisations across the UK. Due to their continued growth, they … seeking a Service Desk Engineer (1 st Line), to join their already well established Service Desk team. The Role Act as the first line of support for IT issues via phone, email, and ticketing systems. Remotely troubleshoot hardware, software, and network problems, escalating when ...

hours. It is handing over something it would otherwise have to worry about, and trusting us to worry about it instead. The first-line Service Desk Engineer is the person that trust meets first. When something breaks, when a question needs answering, when a morning starts badly … reason the customer gets to keep thinking about their own business rather than about ours. That is a bigger job than the words “first-line support” suggest, and we mean it to be. What the role actually is: When a customer contacts ...