able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Netteam tX Ltd
able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The More ❯
where necessary while keeping users informed. Remote Support: Provide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: Resolve technical issues and update tickets with accurate time records. Escalate complex issues to More ❯
where necessary while keeping users informed. Remote Support: Provide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: Resolve technical issues and update tickets with accurate time records. Escalate complex issues to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Salt Search
Strong networking and firewall understanding (e.g. Cisco, Fortinet, Ubiquiti) Confident presenting to stakeholders and creating detailed technical documentation Desirable: PowerShell scripting for automation tasks Familiarity with MSP tools (e.g. Autotask, IT Glue) Awareness of compliance standards such as ISO 27001, Cyber Essentials, or GDPR If you're interested or know someone who might be send your most updated CV More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Absolute Recruit
MacBooks and Windows machines Good working knowledge of Google Workspace and Microsoft 365, including SharePoint Experience with device deployment and configuration using Intune Familiarity with ticketing platforms such as Autotask, ConnectWise, or ServiceNow Solid understanding of cybersecurity tools and practices including endpoint protection, antivirus, VPNs, and MDMs Clear and confident communicator, able to support non-technical users effectively Desirable … technical issues Provide efficient and friendly technical support to end-users Perform root cause analysis to reduce repeated incidents Manage and resolve tickets within SLA guidelines using platforms like Autotask Use RMM tools to monitor, diagnose, and fix hardware and software issues Configure and deploy Intune-managed devices across client networks Monitor and respond to security alerts and potential More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
CAE Technology Services Ltd
levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. Review of documentation (KBA's/Training/Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE REQUIRED EXPERIENCE Cisco Routers and Switching configuration and More ❯
