1 to 25 of 36 Remote Case Management Jobs in the UK excluding London

Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle’s UK offices. Customer site visits may be required. The Role We're looking … issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team … Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

term absence or injury, this protection can provide a regular income. Life assurance of 6 times your annual salary Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes. Season ticket loans interest free loans for travel between your home and the office. Employee Assistance programmes Online health, fitness, and wellbeing resources Wellbeing … champions Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience. Are you an experienced web developer with a passion for clean, accessible, and high-performing websitesready to take your skills to the next level with Microsoft technologies like Power Platform and Dynamics? Do you thrive in a dynamic digital environment … experience. Beyond your primary responsibilities Leo will offer you training on Microsofts Power Platform, gaining the Skills and expertise to support and customise the in-house Microsoft Dynamics-based Case Management System (CMS). This role offers an exciting opportunity for a seasoned web developer eager to expand their skillset by working with cutting-edge Microsoft technologies while More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of More ❯

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. … We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user … knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing More ❯

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. … We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user … knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing More ❯

What you will deliver: Perform incident detection and response within the SOC, including analysis and escalation of security alerts. Investigate security incidents and ensure accurate documentation in SIEM and case management systems. Develop and apply SOC processes and procedures, ensuring compliance with standards. Collaborate with internal teams, senior partners, and third-party providers to address security and risk … and event correlation. EDR solutions: endpoint threat detection and response. Cloud security: AWS and Azure fundamentals. Threat hunting: proactive identification of risks and IOCs. Strong problem-solving and partner management skills. Solid knowledge of IT networks, systems, and applications security. Technical Expertise Security fundamentals: network/host forensics, log analysis, basic malware analysis. Technical analysis and troubleshooting. Email routing … role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier security management Legal Disclaimer: We are an equal opportunity employer and value diversity More ❯

What you will deliver: Perform incident detection and response within the SOC, including analysis and escalation of security alerts. Investigate security incidents and ensure accurate documentation in SIEM and case management systems. Develop and apply SOC processes and procedures, ensuring compliance with standards. Collaborate with internal teams, senior partners, and third-party providers to address security and risk … and event correlation. EDR solutions: endpoint threat detection and response. Cloud security: AWS and Azure fundamentals. Threat hunting: proactive identification of risks and IOCs. Strong problem-solving and partner management skills. Solid knowledge of IT networks, systems, and applications security. Technical Expertise Security fundamentals: network/host forensics, log analysis, basic malware analysis. Technical analysis and troubleshooting. Email routing … role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier security management Legal Disclaimer: We are an equal opportunity employer and value diversity More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

implementing HR and GBS solutions that make work simpler, smoother, and more human (using ServiceNow HRSD as the engine). Think mapping out end-to-end journeys (onboarding, offboarding, case management), building out future-state designs, and shaping how technology supports every stage of the employee lifecycle. This isn't a technical developer role it's about HR … can drive real organisational change. What you'll bring: Experience in HR process design, stakeholder engagement and transformation delivery A solid understanding of how ServiceNow HRSD enables HR services (case management, lifecycle events, onboarding etc.) Familiarity with automation, AI, and collaboration tools across HR functions The ability to translate business needs into ServiceNow-enabled solutions Ideally, experience from More ❯

About Us iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do. Job Purpose As Principal Developer … cloud platforms (e.g., Azure, AWS) and cloud-native architectures. Excellent problem-solving, analytical, and troubleshooting skills. Experience with secure coding practices and application security. Strong organisational, planning, and time management skills. Excellent communication and stakeholder management abilities. Experience with Agile, Scrum, or other modern software development methodologies. Proficiency in development tools and platforms (e.g., DevOps, Git, Jira, CI More ❯

About Us iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do. Job Purpose As Principal Developer … cloud platforms (e.g., Azure, AWS) and cloud-native architectures. Excellent problem-solving, analytical, and troubleshooting skills. Experience with secure coding practices and application security. Strong organisational, planning, and time management skills. Excellent communication and stakeholder management abilities. Experience with Agile, Scrum, or other modern software development methodologies. Proficiency in development tools and platforms (e.g., DevOps, Git, Jira, CI More ❯

About Us iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do. Job Purpose As Principal Developer … cloud platforms (e.g., Azure, AWS) and cloud-native architectures. Excellent problem-solving, analytical, and troubleshooting skills. Experience with secure coding practices and application security. Strong organisational, planning, and time management skills. Excellent communication and stakeholder management abilities. Experience with Agile, Scrum, or other modern software development methodologies. Proficiency in development tools and platforms (e.g., DevOps, Git, Jira, CI More ❯

with regulatory changes and business growth as well as being responsible for defining and designing AML & Sanctions detection controls for new or amended products and propositions. Applying model risk management principles where relevant, this role includes the ownership of the continuous monitoring program for relevant AML and Sanction technology controls, ensuring they remain effective whilst demonstrating effective model development … engagements and industry groups. The role holder will also own the end-to-end lifecycle of AML and Sanctions technology platforms (e.g., transaction monitoring, name and payment screening tools, case management), partnering with IT and vendors to implement system enhancements, automation, and AI-driven analytics and champion the use of data visualisation and storytelling to engage stakeholders and … this role it's essential you have: Economic Crime expertise Expert knowledge of AML and Sanctions and broader view of fraud prevention, bribery, corruption, and regulatory requirements Leadership & Stakeholder Management: Ability to lead teams and collaborate with senior stakeholders, regulators, and law enforcement Analytical & Problem-Solving Skills: Strong data analysis, investigative, and risk assessment capabilities Regulatory Knowledge: Understanding of More ❯

with regulatory changes and business growth as well as being responsible for defining and designing AML & Sanctions detection controls for new or amended products and propositions. Applying model risk management principles where relevant, this role includes the ownership of the continuous monitoring program for relevant AML and Sanction technology controls, ensuring they remain effective whilst demonstrating effective model development … engagements and industry groups. The role holder will also own the end-to-end lifecycle of AML and Sanctions technology platforms (e.g., transaction monitoring, name and payment screening tools, case management), partnering with IT and vendors to implement system enhancements, automation, and AI-driven analytics and champion the use of data visualisation and storytelling to engage stakeholders and … this role it's essential you have: Economic Crime expertise Expert knowledge of AML and Sanctions and broader view of fraud prevention, bribery, corruption, and regulatory requirements Leadership & Stakeholder Management: Ability to lead teams and collaborate with senior stakeholders, regulators, and law enforcement Analytical & Problem-Solving Skills: Strong data analysis, investigative, and risk assessment capabilities Regulatory Knowledge: Understanding of More ❯

developing an exciting new application that will drive digital transformation within a professional services business. As a Power Platform Developer, you will support the delivery of an internal business case management solution, developing the appropriate no code/low code solutions to meet the requirements of each part of the solution. You will contribute to system reporting and More ❯

of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating … engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar More ❯

of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating … engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar More ❯

knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure More ❯

knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure More ❯

user experience through UI enhancements and Lightning component optimisation. Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality. Strengthen Service Cloud capability across case management, knowledge, and support workflows. Support Marketing Cloud Engagement with journey management, audiences, and integrations. Contribute to projects aimed at replacing legacy code with modern declarative or More ❯

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience in M365 (therefore Office … and Sharepoint 365 etc) and it is preferred you have experience with Aderant, the Practice Management System (supporting the basics). Alternatively, the likes of Elite 3E could be considered. Basic SQL skills are required too. We also want someone who is prepared to upskill in the likes of more high level Aderant queries and requests, along with making … the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms More ❯