8 of 8 Remote/Hybrid ConnectWise Jobs in the UK excluding London

written great deployment guides or internal use and for client use Lead discussions around change management Great with client interactions Worked with Autotask, ConnectWise or Service now, as our action plans and ticketing systems done via these systems. Someone who likes testing new projects, as we often trial new tech ...

monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective workforce planning and scheduling. · ConnectWise Manage or similar PSA platforms Service Delivery · Act as the senior technical escalation point for advanced support issues · Oversee daily Support Desk and Project performance ...

Firewalls etc) as well proven skills in Widows Server, Virtualisation, Replication and back-up is required as an awareness of monitoring tools such as ConnectWise RRM, LogicMonitor or similar. You will be responsible for troubleshooting server performance, network connectivity and application service issues and dealing with escalations from ...

ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage, NinjaOne (advantageous but not essential). What you'll get: £43,000-£47,000 starting salary (DOE) Hybrid working - 3 days per week ...

Assisting on project work (e.g. SharePoint migrations, email migrations, Cyber Essentials+ for clients) Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage) to manage tickets and SLAs Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent customer service via phone, email, and on-site … Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Previous IT experience working at an IT MSP Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time ...

escalations • Troubleshoot across Microsoft cloud, servers, virtualisation and networking • Support and guide 2nd line engineers on complex issues • Manage tickets and communication via ConnectWise • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams • Microsoft Azure (IaaS, networking, identity) • Windows …/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation. You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services. Key Responsibilities Lead … Strong understanding of ITIL principles and service desk operations Experience managing support teams and improving service delivery processes Familiarity with PSA tools such as ConnectWise Manage (or similar) Excellent organisational and communication skills - able to speak with engineers and board members alike Hands-on technical knowledge across Microsoft technologies, networking ...

Solution Provider licensing, including adds, changes, and renewals Working closely with Finance to ensure billing accuracy, forecasting, and clean pipeline data Owning and improving ConnectWise CPQ and Procurement workflows, including Sage 50 integrations Reducing errors, returns, and credits through robust processes and quality control Managing compliance calendars, renewals, and recurring … within an IT reseller or Managed Service Provider Strong understanding of hardware procurement, software and subscription licensing, including Microsoft 365 Hands-on experience with ConnectWise CPQ and Procurement, and Sage 50 (or similar) Proven commercial capability, with experience improving margins while remaining competitive Confident people management experience, with a coaching ...