Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Hays
with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable … is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations as well as lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a cultureofownership, rigour, and delivery. The successful person will conduct regular 1:1s, coaching sessions … Bias for Action Strong organisation and execution skills, with a clear ability to drive outcomes in a fast-paced, service-oriented environment. It is highly desirable to have experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes. Exposure to operational frameworks such as ITIL More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Holland & Barrett International Limited
In this role, you'll play a key part in developing and enhancing the tools that shape how our stores are designed—from the overall layout to the placement of every bay and shelf. These tools help visualize our store environments in 3D, giving teams a near real-life view of what our customers will experience in-store. … we present and optimize our key sales channels—contributing directly to our growth strategy and customer experience. We're looking for someone who thrives in a cultureof ownership. If you believe in a “you build it, you own it” approach and take pride in building robust, high-quality systems, you'll fit right in. You'll … be part of a supportive, cross-functional team working on solutions for an international business. Our hybrid working model offers flexibility to work remotely most of the time, with occasional in-person sessions for planning, collaboration, and team building at our offices in London or Nuneaton . Key Responsibilities: Design, implement, and maintain scalable backend services using Java More ❯
Greater Manchester, England, United Kingdom Hybrid / WFH Options
ReCulture
Head of Development Location : Cheshire (Hybrid) Reporting to : CTO ReCulture are proud to partner with an award-winning digital technology agency that delivers cutting-edge platforms for some of the biggest names in sport . This agency is a specialist provider of digital technology solutions to the sports industry , with a flagship proprietary PaaS (Platform as a … Service) product for over 70 leading sports organisations — including major football clubs and league bodies across the UK and internationally. As they enter their next phase of growth, they are seeking a Head of Development to lead and shape their engineering function, evolving the platform and delivery teams to meet growing demand across UK and global markets. The … Role We’re seeking a senior full stack developer and team leader with strong agency-side experience, capable of managing both people and platforms in a fast-paced, stakeholder facing environment. You’ll lead a development team of 8–10 engineers across frontend, backend, and mobile, identifying and mentoring key individuals as the business expands. About the Role More ❯
Head of Development (Frontend) Location : Warrington (Hybrid) Salary : £80,000 Reporting to : CTO ReCulture are proud to partner with an award-winning digital technology agency that delivers cutting-edge platforms for some of the biggest names in sport . This agency is a specialist provider of digital technology solutions to the sports industry , with a flagship proprietary … Platform as a Service) product for over 70 leading sports organisations including major football clubs and league bodies across the UK and internationally. As they enter their next phase of growth, they are seeking a Head of Development to lead and shape their engineering function, evolving the platform and delivery teams to meet growing demand across UK and … global markets. The Role Were seeking a senior front-end developer and team leader with strong agency-side experience, capable of managing both people and platforms in a fast-paced, stakeholder facing environment. Youll lead a development team of 810 engineers across frontend, backend, and mobile, identifying and mentoring key individuals as the business expands. About the Role More ❯
Head of Development (Frontend) Location : Warrington (Hybrid) Salary : £80,000 Reporting to : CTO ReCulture are proud to partner with an award-winning digital technology agency that delivers cutting-edge platforms for some of the biggest names in sport . This agency is a specialist provider of digital technology solutions to the sports industry , with a flagship proprietary … Platform as a Service) product for over 70 leading sports organisations including major football clubs and league bodies across the UK and internationally. As they enter their next phase of growth, they are seeking a Head of Development to lead and shape their engineering function, evolving the platform and delivery teams to meet growing demand across UK and … global markets. The Role Were seeking a senior front-end developer and team leader with strong agency-side experience, capable of managing both people and platforms in a fast-paced, stakeholder facing environment. Youll lead a development team of 810 engineers across frontend, backend, and mobile, identifying and mentoring key individuals as the business expands. About the Role More ❯
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
ReCulture Recruitment Ltd
Head of Development (Frontend) Location : Warrington (Hybrid) Salary : £80,000 Reporting to : CTO ReCulture are proud to partner with an award-winning digital technology agency that delivers cutting-edge platforms for some of the biggest names in sport . This agency is a specialist provider of digital technology solutions to the sports industry , with a flagship proprietary … Platform as a Service) product for over 70 leading sports organisations including major football clubs and league bodies across the UK and internationally. As they enter their next phase of growth, they are seeking a Head of Development to lead and shape their engineering function, evolving the platform and delivery teams to meet growing demand across UK and … global markets. The Role Were seeking a senior front-end developer and team leader with strong agency-side experience, capable of managing both people and platforms in a fast-paced, stakeholder facing environment. Youll lead a development team of 810 engineers across frontend, backend, and mobile, identifying and mentoring key individuals as the business expands. About the Role More ❯
Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed with … security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts … modern cloud infrastructure What We're Looking For Required: Resident in Northern Ireland Right to work in the UK Must meet the Level 5 Entry Requirements outlined here Experience of computer programming (we use Python, any oop is fine) Experience of configuring & deploying software integrations High capacity to learn quickly Creative problem-solving skills What Helps You Stand More ❯
Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security with Cloud and Network Infrastructure. You don't need to … on day one - what matters most is your drive to learn, solve problems, and make things better for our customers. In this role, you'll become a trusted point of contact for customers, helping them navigate our platform, troubleshoot issues, and understand how to get the most value out of our products. You'll work closely with engineering … to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this is the place to grow. We believe attitude beats experience - so if More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Tes
We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming customer … operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational change across people … process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record ofMore ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Bohemia Interactive Simulations
Are you a technical expert in military training and simulation, passionate about shaping the future of the industry? Do you thrive on translating complex customer needs into robust, standards-based technical solutions? If so, we have the perfect opportunity for you. We are the leading experts in defence modelling and simulation standards. We partner with the UK MOD and … industry leaders to provide critical advice, develop future standards, and ensure the UK's simulation capabilities are interoperable and effective. Our team is a small, agile group of specialists who are passionate about solving the industry's toughest challenges. The Opportunity As a Systems Architect, you will be at the heart of our customer engagements. Acting as the … between our customers' operational challenges and our engineering team's delivery capabilities. You will leverage your military training and simulation expertise to support our customers across a wide range of problems. Your work will directly influence major UK defence programmes. You will: Design and Champion Solutions: Architecting M&S solutions for our customers, leveraging open standards (like HLA, DIS More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Robert Walters
start-up dedicated to simplifying global tax compliance for e-commerce businesses. Our platform automates complex tax calculations, registrations, and reporting, enabling clients to grow confidently without the complexity of tax management. We are experiencing rapid growth and are building a sensational team of ambitious, collaborative, and talented individuals. Joining our client means being part of a … high-performing environment where your work directly impacts the success of our clients and the evolution of our platform Role OverviewWe are seeking a detail-oriented and technically inclined Implementation Specialist with an accounting background to join our Product team. This role is crucial in supporting client onboarding, particularly when complexities arise related to integrations, data handling, tax … rules, charging tax at checkout, and nuanced tax registrations.You will be at the forefront of our product, working closely with clients and internal stakeholders to ensure the successful implementation and ongoing enhancement of our solution. Your insights and hands-on experience will help shape the future of the our clientour client platform as we continue to deliver More ❯
Bath, Avon, England, United Kingdom Hybrid / WFH Options
Lloyd Barnes Recruitment
Are you a high-performing leader ready to shape a growing SaaS business? This is your chance to lead a driven team at the heart of a high-growth company that's transforming how organisations secure public sector contracts. With 50% YoY growth and over 2,000 customers, and they are just getting started. The Role: Our client is … seeking a Renewals Account Team Manager to own and drive the performance of their current and well established team. You will lead from the front - coaching, motivating, and delivering against ambitious Net & Gross Renewal Rate targets. You'll also retain a select portfolio of prestigious clients, ensuring we keep our best relationships thriving. Responsibilities: Lead, inspire, and grow … a high-performing team of Renewal Account Managers. Drive monthly retention and growth targets (NRR/GRR). Deliver top-tier forecasting and reporting directly to the Sales & Marketing Director. Champion a solutions-focused, high-ownership culture. Lead on hiring, onboarding, and training future stars. Manage a small book of top-tier renewals-setting the gold More ❯