be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITILFoundationCertificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years More ❯
be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITILFoundationCertificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years More ❯
Plymouth, Devon, South West, United Kingdom Hybrid / WFH Options
Inspire People
available information. Strong communication skills, building good relationships, and explaining technical issues to non-technical stakeholders Desirable skills Maintenance and operation of AWS or Microsoft Azure cloud network solutions ITILFoundationCertificate Location Expectation is to be working from one of HMLR's offices 60% of your time across the month (typically 3 days/week). More ❯
Abingdon, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Civil Nuclear Constabulary
with experience in business systems or applications, preferably Oracle Fusion, HCM, and related modules. It would be a plus if you hold or are willing to work towards the ITILFoundationCertificate to enhance your experience. You must have a high degree of accuracy and attention to detail and be able to work methodically and organised. Strong More ❯
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Natural Resources Wales
application and interview you will be asked to demonstrate the following skills and experience using the STAR method . Technical expertise and skills focusing on desktop technology. Understanding of ITIL, preferably ITILFoundation certified, and having worked in an ITIL environment. Degree in ICT, or equivalent experience. Familiarity with the concepts of system administration - creating, modifying More ❯
Employment Type: Permanent, Part Time, Work From Home
New Milton, Hampshire, United Kingdom Hybrid / WFH Options
Appello Careline Limited
to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education : Bachelor's degree in Information Technology, Computer Science, or a related field Certifications : ITILFoundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If you More ❯
desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITILFoundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITILFoundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
S-SA Digital Recruitment Ltd
Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITILFoundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building (can include coursework undertaken as an undergraduate or More ❯
or equivalent. Desirable Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications. Advanced certifications like CCNP, Microsoft Certified: Azure Solutions Architect, or AWS equivalent. ITILFoundation certification THE ROLE Key Responsibilities Advanced Technical Support Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long More ❯
and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITILFoundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/ More ❯
and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITILFoundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/ More ❯
Exeter, Devon, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
and Opex budgets Support IT service request handling and disaster recovery planning What We’re Looking For: Experience in IT asset and configuration management Understanding of software license and certificate management Experience using or implementing a CMDB Strong communication and interpersonal skills Analytical mindset with the ability to create clear, meaningful reports Desirable: Experience with invoice processing and IT … budgeting Desirable: ITILFoundation certification Confident using Microsoft Office (Word, Excel, Outlook, Visio) Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an More ❯
Corsham, Wiltshire, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITILFoundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
EA First Compass House
subject to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. Infrastructure Engineer (12 month FTC): You will ideally hold ITILFoundation certification. Technical certifications in relevant technologies (Microsoft, Networking, Cyber Security) are desirable. Previous experience of designing and implementing infrastructure projects across multiple sites. A background working with More ❯
Woking, Surrey, United Kingdom Hybrid / WFH Options
Capgemini
communication skills (written and speaking skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To obtain SC clearance, the successful More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Capgemini
communication skills (written and speaking skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To obtain SC clearance, the successful More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Capgemini
communication skills (written and speaking skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To obtain SC clearance, the successful More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Capgemini
communication skills (written and speaking skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To obtain SC clearance, the successful More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
project deliveryand continuous improvement initiatives What We're Looking For * Experience in cryptography and information security* Hands-on knowledge of HSM configuration and support* Familiarity with SSH key and certificate management* Understanding of Unix/Windows environments* Strong attention to detail and ability to work under pressure* Excellent communication and stakeholder management skills Nice to Have * ITILFoundationMore ❯
Macclesfield, Cheshire, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
project deliveryand continuous improvement initiatives What We're Looking For * Experience in cryptography and information security* Hands-on knowledge of HSM configuration and support* Familiarity with SSH key and certificate management* Understanding of Unix/Windows environments* Strong attention to detail and ability to work under pressure* Excellent communication and stakeholder management skills Nice to Have * ITILFoundationMore ❯
Corsham, Wiltshire, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITILFoundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Checkatrade
line support. Strong experience with Google Workspace and Okta - essential to supporting our modern, cloud-based infrastructure. Background in fast-paced tech scale-ups or high-growth digital businesses. ITILFoundation certification. Strong diagnostic and problem-solving skills, including experience with root cause analysis. Excellent communication and stakeholder management skills; confident supporting users at all levels. Experience supporting More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
EA First Compass House
to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITILFoundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN More ❯
Warrington, Cheshire, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
continuous improvement initiatives What We're Looking For Experience in cryptography and information security Ideally some hands-on experience of HSM configuration and support Familiarity with SSH key and certificate management Understanding of Unix/Windows environments Strong attention to detail and ability to work under pressure Excellent communication and stakeholder management skills Nice to Have ITILFoundationMore ❯