23 of 23 Remote/Hybrid Journey Map Jobs in the UK excluding London

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

build shared understanding and momentum. Guide multidisciplinary teams through complex problem-solving and transformation initiatives. Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. Use research, data, analytics and operational insight to identify problems, opportunities and improvement initiatives. Design, develop ...

within Banking or Financial Services . Experience designing AI-powered or AI-assisted digital products. Expertise in end-to-end UX design including journey mapping, workflow design, wireframing, prototyping, and usability testing. Experience designing complex enterprise applications and multi-persona user experiences. Ability to simplify complex operational workflows ...

real problem solving, not just visual polish Solid grounding in UX, interaction design and information architecture Confidence building user flows, wireframes, prototypes and journey maps Strong Figma skills An understanding of accessibility and inclusive design Comfort using data and customer insight to guide design decisions Strong communication skills ...

manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

Service Design capability and mentor junior designers Expereince required: Strong DDaT Service Design experience Proven Discovery - Alpha - Beta - Live delivery Excellent service mapping, journey mapping and blueprinting skills Experience influencing complex stakeholder groups Agile/SAFe experience Government, Defence or regulated-sector experience highly desirable ...

wider public sector Desirable experience BCS Business Analysis certification (or equivalent) Experience translating policy intent into product requirements Process-mapping at scale (BPMN, journey mapping) Experience with regulated, security-conscious or high-assurance environments Location and working pattern Hybrid working, with on-site presence typically 3 days ...

problems, using a variety of inputs from across the team and by developing necessary outputs (e.g. wireframes, blue-prints, standard operating procedures, customer journey maps, end to end process maps, etc) Strong data architecture experience across complex, multi-system programmes. Practical understanding of application integration architecture, including APIs ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … design solutions comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core design techniques such as blueprinting, user journey mapping, storyboarding and prototyping to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate … currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday ...

join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey across the organisation's products, services and websites. Working collaboratively with stakeholders across the business, you'll design intuitive user experiences, create engaging user … identifying pain points and recommending effective solutions. Carry out user research, interviews and usability testing to better understand customer needs. Create personas, customer journey maps, user flows, wireframes and prototypes. Apply UX, UI and customer experience best practice to improve usability and digital engagement. Analyse customer behaviour, feedback ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday ...

service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through AI, GenAI and automation, ensuring any changes genuinely … service areas. We're looking for experience in: Human-Centred Design (HCD) Service Design within large transformation programmes User research and stakeholder engagement Journey mapping (AS-IS/TO-BE) Service blueprints and operating model design Workshop facilitation Design Thinking AI, GenAI and automation opportunities Miro and/ ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

doing Own and continuously evolve the end-to-end customer experience strategy across the full B2B customer lifecycle. Lead customer journey mapping and service blueprinting, creating clear frameworks that improve customer outcomes and align cross-functional teams. Develop and drive the Voice of Customer programme, turning customer feedback … influence senior stakeholders and deliver measurable improvements. You'll also have: Experience designing and improving end-to-end customer journeys. Expertise in customer journey mapping, service blueprinting and Voice of Customer programmes. Strong commercial awareness with the ability to translate customer insight into business performance. Excellent stakeholder management ...

ChatGPT to rapidly prototype concepts, explore solutions and accelerate design activities. Key Responsibilities Work with stakeholders to understand business challenges, opportunities and desired outcomes. Map end-to-end processes, user journeys and system interactions. Define requirements, user stories and functional specifications. Support product discovery, solution design, delivery and implementation. … with a strong track record of supporting technology change. You will bring: Experience delivering business analysis within technology transformation programmes. Strong process mapping, journey mapping and requirements definition skills. Experience creating user stories and functional specifications. The ability to work confidently with both business and technical stakeholders. ...

design improvements Communicate confidently with multidisciplinary teams and senior stakeholders Lead collaborative workshops to align teams and drive service innovation Create service blueprints, journey maps, and design artefacts to solve complex problems Use research, insight, and data to iterate designs and improve service outcomes About The Candidate … principles Ability to advocate for user-centred design and influence stakeholders at all levels Experience working with design systems, service blueprints, and journey mapping Confidence working within Agile environments and multidisciplinary teams Ability to use evidence and insight to inform decisions and validate design hypotheses What ...

partnering directly with Jet2.com and Jet2holidays to hire for this role. At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without … understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding ...

mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. As CRM Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign … assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation. ...