9 of 9 Remote/Hybrid Journey Map Jobs in the UK excluding London

Lead or Senior Service Designer within complex organisations Demonstrable track record of implementing and embedding service design practices Expertise in customer journey mapping and service blueprinting Strong experience translating customer insights into actionable delivery requirements Excellent prioritisation, decision-making, and problem-solving skills Outstanding stakeholder management and influencing ...

maturity of the UX function. Design Delivery Drive end-to-end UX design activities from discovery through to delivery and optimisation. Create journey maps, wireframes, prototypes and high-fidelity designs. Solve complex interaction and information architecture challenges. Contribute to major transformation and re-platforming initiatives. Ensure design solutions ...

Research: Engage with customers to gather insights, testing ideas and iterating on designs based on feedback. Service Mapping: Create detailed service blueprints and journey maps that clarify the customer experience. Prototyping: Develop prototypes that bring your concepts to life, ensuring they are both functional and user-friendly. Collaborate ...

through feedback and user behaviour What we're looking for Essential: Experience designing digital products with a strong user-centred approach Proven ability to map and optimise end-to-end customer journeys Experience working within agile product and technology teams Portfolio demonstrating UX design, problem-solving and customer-focused … outcomes Strong understanding of UX, interaction design and information architecture Proficiency in creating user flows, wireframes, prototypes and journey maps Experience with modern design tools, particularly Figma Knowledge of accessibility and inclusive design principles Ability to use customer insight and data to inform design decisions Strong communication ...

Awin journeys (e.g. onboarding, activation, support), connecting product experiences with operational processes and customer interactions Leading discovery and service design activities, using research, journey maps, blueprints, and workshops to uncover pain points, align teams, and identify opportunities, that create clarity and drive action Working closely with Product, Design … adopt service design thinking and improve how they work A working knowledge of accessible design and comfort using tools (e.g. Figma, FigJam, Miro) to map services, collaborate, and communicate ideas Our Offer Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week ...

span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...

inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams – helping APM better understand the needs of our memberships and prospective … members (both Individual and Corporate). APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team. Qualifications GCSE ...

Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation! Location - London (hybrid with 2 days onsite per week) Contract - 6 months with potential to extend About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery … enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work. Key Responsibilities: Own the Trade Surveillance Journey: - Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. - Craft and maintain journey ...

Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number … fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer ...