7 of 7 Remote/Hybrid Journey Map Jobs in the UK excluding London

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

pragmatic research approaches are essential. Key Responsibilities Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments ...

research sessions. Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy. Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions. Stakeholder Communication: Present findings and strategic insights to stakeholders ...

beyond isolated touchpoints to design truly end‐to‐end experiences. What You’ll Do Design and improve services across digital, physical, and operational touchpoints Map and analyse customer journeys to identify pain points, gaps, and opportunities Uncover dependencies across systems, teams, and processes that shape the customer experience Facilitate … stakeholders and drive decisions Translate research and data into actionable insights that inform product and service direction Create service design artefacts such as journey maps and service blueprints Collaborate with multidisciplinary teams across the business Ensure solutions are desirable for users, viable for the business, and feasible ...

residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services … Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid ...

advice and operational support to content authors and publishers The successful candidate will have previous experience in developing new web structures and web journey experiences, including journey mapping in a digital environment. Experience in using a Content Management System for web publishing and competency in writing ...