25 of 25 Remote/Hybrid Journey Map Jobs in the UK excluding London

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

experience with Figma, including design systems (building, maintaining or evolving them). Ability to translate insight into clear IA, user flows, wireframes and journey maps. Strong visual design sensibility and attention to detail across typography, composition and layout. Experience working with brand guidelines or shaping new visual directions ...

ensuring it remains grounded in real user needs and evolving business context* Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared* Design and execute research studies that follow research best ...

considering all component states and edge cases. Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations. Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints ...

considering all component states and edge cases.Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations.Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints may be created ...

Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability. Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems. Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement ...

product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes. Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems. Translate strategic objectives, user needs, and business requirements into clear product initiatives … colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required. Work with engineering, testing, and service teams throughout delivery, helping clarify requirements ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

complex services. Strong understanding of user-centred design, accessibility, plain English, contenttestingand evidence-led iteration. Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content. Ability to turn complex policy, process and domain information into clear content,guidanceand service copy. Ability ...

services. Strong understanding of user-centred design, accessibility, plain English, content testing and evidence-led iteration. Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content. Ability to turn complex policy, process and domain information into clear content, guidance and service ...

seeking a Product Designer to deliver user-centred experiences across the product lifecycle. You will conduct research, translate insights into personas and journey maps, and collaborate with agile teams to shape product strategy. You will lead design work from early concepts to polished visuals, and facilitate workshops with ...

briefs and aligning stakeholders on user needs, business objectives and success measures. Combine research, analytics, audits and market insight into actionable recommendations. Use journey mapping and service blueprinting to connect customer‐facing experiences with … people, processes, systems and operational dependencies behind them. Identify opportunities to improve digital and non‐digital touchpoints, simplify business processes and reduce friction. Map current‐state (“as-is”) and future‐state (“to‐be”) experiences, establish performance baselines and evaluate the delivered service against intended outcomes to measure success ...

understanding of software engineering fundamentals including architecture, testing, security, version control, code quality and maintainability. Strong requirements skills, including PRDs, user stories, personas, journey maps Comfortable working directly with users and stakeholders, understanding how product experience feedback help drives what outcomes we build to deliver on next. Desirable ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

user experience across the website. Continuously optimise website usability, navigation, content structure, and conversion paths. Conduct user behaviour analysis, customer journey mapping, A/B testing, and conversion optimisation initiatives. Use customer insights, analytics, heatmaps, and performance data to improve engagement and conversion rates. Develop landing page … initiatives. Skills, Knowledge & Experience: Essential Proven experience managing and optimising high-performing, lead-generation websites. Strong expertise in website management, UX, UI, customer journey optimisation, and conversion rate optimisation (CRO). Significant experience developing and executing successful SEO strategies. Knowledge of AEO, GEO, AI search optimisation, and emerging ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion … Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion ...

down silos, knitting together journeys and channels to deliver seamless, engaging, and cost-effective experiences. If you thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make … outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best practices in channel management ...

implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues … services from problem definition through to execution and adoption. Excellent workshop facilitation, stakeholder engagement, and design-thinking skills. Strong experience creating service blueprints, journey maps, and other Service Design artefacts. Ability to articulate the measurable impact of your work and the outcomes you have delivered. Comfortable challenging assumptions ...

utilisation of the GBST Composer platform. Support the Annuities Modernisation Programme by analysing current and future-state business processes. Facilitate workshops, discovery sessions, journey mapping activities, and impact assessments with business stakeholders. Gather, document, and analyse business requirements across customer, colleague, and operational journeys. Identify process impacts, risks … dependencies, and opportunities resulting from change initiatives. Collaborate closely with Customer Journey Managers, operational SMEs, and delivery teams to ensure solutions align with business needs. Drive end-to-end process optimisation and continuous improvement activities. Provide insights into how operational teams interact with Composer and the potential impacts ...

critical discovery and analysis outputs. This opportunity is ideal for a Business Analyst with strong experience across website projects, digital operating models, customer journey mapping, and BPMN process modelling. Key Skills & Experience Essential: Proven experience as a Business Analyst on Website Operating Model projects Strong BPMN process modelling … models Strong analytical and communication skills Key Deliverables You will be responsible for producing and supporting the following outputs: BPMN process maps Website journey inventory Website analytics findings and insights High‐level requirements catalogue Functional and non‐functional requirement themes Current‐state customer journey maps Future ...

solutions. Strong knowledge of CRM platforms (preferably Salesforce), web technologies, and contact centre systems. Demonstrated success in omni-channel solution design and customer journey mapping. Familiarity with Agile methodologies, DevOps, and CI/CD pipelines. Solid understanding of enterprise architecture frameworks and integration patterns. Excellent communication and stakeholder … across the whole system to transition away from fossil fuels and deliver clean, and affordable energy for everyone across the country. Join a journey that matters. Your energy, our future, together. About The National Energy System Operator (NESO) In Autumn of 2024, the ESO transitioned to National Energy ...

Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our Senior Business Analyst, you’ll have … understanding of scope and outcomes, using agile ceremonies such as ‘3-amigos’ and ‘Refinement’ sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding ...

seeking an experienced Business Analyst to support a major digital transformation programme focused on defining and enhancing a Website Operating Model. You will map current processes, identify improvements, and deliver discovery and analysis outputs. This role suits those with strong website project experience, customer journey mapping, BPMN ...