Senior Technical Support Engineer
- Location
- Cheltenham, England, United Kingdom
fixes, and advocate for feature requests that enhance platform reliability. Guide enterprise customers on complex architecture, configuration best practices, capacity planning, and advanced performance tuning. Mentor, coach, and support team members to level up overall technical capability across the global support organization. Author and review high-impact Knowledge Base … systems engineering, site reliability engineering (SRE), or database administration in enterprise environments. Deep expertise in Linux systems administration and low-level system troubleshooting (kernel tuning, memory management, disk I/O, networking). Proven experience troubleshooting distributed systems , high-availability architectures, and large-scale data platforms. Strong hands ...