IT Service Desk Analyst - 1st & 2nd Line IT Support
- Hiring Organisation
- Mackenzie Jones IT
- Location
- North Cambridgeshire, Ely, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum c£30k - £35k + Excellent Benefits Pa
complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability and a proactive, customer-focused approach to IT support. Desirable Experience: Previous experience in a 1st & 2nd Line IT Support, IT Service ...