configuration, and maintenance of contact center technology platforms serving 100+ different Ticketmaster & Live Nation brands around the world. You will lead cross-functional problem-solving, mentor and guide junior engineers, and coordinate resources across multiple teams to deliver complex, multi-team initiatives. Balancing competing priorities, you will drive … performant, secure, and resilient systems and integrations — defining clear system boundaries and ensuring alignment with both business and technical requirements. Leading cross-functional problem-solving, coordinating resources across teams, and driving alignment on system-level decisions and trade-offs. Mentoring and coaching junior engineers, sharing knowledge, and raising ...