clients to ensure seamless IT operations. This role requires a deep understanding of infrastructure, networks, security, and systems, combined with excellent communication and problem-solving skills. What you'll do Escalation Support: Provide advanced troubleshooting and technical support for escalated issues that Tier 1 and Tier 2 teams … Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), or AWS Certified Solutions Architect. Problem-Solving: Ability to solve complex technical issues efficiently and independently. Communication: Strong verbal and written communication skills to interact with clients, vendors, and colleagues. ...