1 to 25 of 104 Remote/Hybrid Root Cause Analysis Jobs in the UK excluding London

Operational Support Systems * Cisco Networking * Nokia Transmission * Microwave Networks * Enterprise IP Networking * Network Operations * Incident Management * Change Management * Production Support * Application Support * System Monitoring * Root Cause Analysis Core Activity: * Support and maintain business-critical telecoms OSS platforms and production applications * Administer and support internally developed telecoms operational … data quality activities * Support operational users of network inventory, provisioning and fulfilment systems * Implement approved production changes in accordance with change management processes * Perform root cause analysis and implement preventative solutions * Produce technical documentation, support records and operational procedures Deliverables: * Stable and secure OSS and production environments ...

simulate outages and improve fault tolerance Incident Management Act as the primary point of escalation for critical production issues and lead major incident response, root cause analysis, and postmortems. Perform detailed post-incident investigations to identify underlying causes. Document findings and share learnings to prevent recurrence. Implement … dashboards to visualize system health and reliability metrics. Configure intelligent alerting based on anomaly detection and thresholds. Combine metrics, logs, and traces to enable root cause analysis and reduce Mean Time to Resolution (MTTR). Knowledge of AIOps or ML-based anomaly detection for proactive reliability management. ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

contact resolution wherever possible. Manage customer enquiries relating to billing, payment terminals, connectivity issues, software functionality, product logistics, stock orders, and terminal replacements. Conduct root cause analysis and escalate complex issues to relevant teams when required. Maintain accurate records of customer interactions, troubleshooting steps, and resolutions within … provided. Demonstrated excellent organisational and time-management skills in a fully remote working environment. Skill/Technical Experience with troubleshooting, fault diagnosis, and root cause analysis would be advantageous. Exposure to payment technology, telecommunications, software support, or a similar technical environment would be beneficial. Comfortable working across ...

cost control, risk reduction, metrics reporting and continuous improvement capability. System Maintenance and Stability such as Day‐to‐day system health monitoring, Issue investigation, root‐cause analysis, and resolution and Payroll and WFM configuration checks to prevent errors. Data integrity and reporting Release Management and System Updates … across HR, Payroll and Workforce Management, with experience operating in a live payroll environment. Demonstrated experience in day‐to‐day system monitoring, issue investigation, root cause analysis and resolution. Strong background in data integrity, reconciliation and reporting, including investigating and resolving reporting discrepancies. Hands‐on experience building ...

cost control, risk reduction, metrics reporting and continuous improvement capability. System Maintenance and Stability such as Day‐to‐day system health monitoring, Issue investigation, root‐cause analysis, and resolution and Payroll and WFM configuration checks to prevent errors. Data integrity and reporting Release Management and System Updates … across HR, Payroll and Workforce Management, with experience operating in a live payroll environment. Demonstrated experience in day‐to‐day system monitoring, issue investigation, root cause analysis and resolution. Strong background in data integrity, reconciliation and reporting, including investigating and resolving reporting discrepancies. Hands‐on experience building ...

Workday, legacy HR systems, finance platforms, and local country data sources. A key focus of this role will be leading HR master data reconciliation, root cause analysis, and data quality remediation, ensuring audit findings are translated into clear, trackable actions for country-level data stewards. You will … Reconciliation - Extensive experience analysing HR master data across Workday, legacy HR systems, finance systems, and country-level sources to identify mismatches, duplicates, and inconsistencies. Root Cause Analysis - Proven ability to investigate recurring data issues and define sustainable corrective actions across global datasets. Data Quality Frameworks - Experience defining ...

objectives. - Embed an effective assurance regime, ensuring processes, controls and system design support high-quality pensions administration. - Work with Planning and Insights to understand root causes and the impact of data quality issues. - Ensure work is allocated effectively, and cases are processed and prioritised appropriately. - Oversee data readiness … onboarding and data submissions, including oversight of TUPE transfers, employer cessations and new scheme employers. - Produce and present management information, with a focus on root cause and trend analysis against service levels and key metrics. - Support change projects, testing and audit activity, while reviewing processes to maximise ...

hardware, firmware, configuration, interface and integration issues affecting test capability Working with engineers and operators to understand symptoms, reproduce issues, gather evidence and support root-cause analysis Supporting software updates, maintenance activities and controlled changes to Test Equipment software Improving documentation, support notes, runbooks and knowledge capture … hardware, equipment, firmware, operating systems or real-world test environments Strong analytical and problem-solving ability, including the ability to investigate issues where the root cause may not initially be clear A willingness to support existing systems as well as develop new or improved software solutions A methodical ...

hardware, firmware, configuration, interface and integration issues affecting test capability Working with engineers and operators to understand symptoms, reproduce issues, gather evidence and support root-cause analysis Supporting software updates, maintenance activities and controlled changes to Test Equipment software Improving documentation, support notes, runbooks and knowledge capture … hardware, equipment, firmware, operating systems or real-world test environments Strong analytical and problem-solving ability, including the ability to investigate issues where the root cause may not initially be clear A willingness to support existing systems as well as develop new or improved software solutions A methodical ...

cloud resources using DevOps pipelines and scripts (PowerShell, Azure CLI, CI/CD etc.). Monitor system health, respond to incidents, and participate in root cause analysis and continuous improvement. Security, Governance & Compliance Enforce cloud security best practices, including role-based access control (RBAC), encryption, and secure ...

apply strong analytical skills to diagnose complex infrastructure issues across interconnected systems. The position also demands a proactive mindsetanticipating potential failures, contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices ...

observability platforms such as Datadog Proactively monitor production and other environments to ensure stability, availability, security and integrity Participate in incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer ...

monitoring, resilience improvements, and operational best practices. Implement and uphold infrastructure security controls, compliance requirements, and governance standards. Support platform troubleshooting, incident management, and root cause analysis to maintain service stability Develop and improve infrastructure-as-code practices and automation capabilities. Create, maintain, and enhance platform documentation ...

Collaborate with engineering teams to improve observability, resilience and operational efficiency Provide technical guidance and mentorship to junior team members Participate in incident management, root cause analysis and continuous improvement activities Contribute to database architecture decisions and the evaluation of new technologies Essential Skills & Experiences Strong experience ...

deliver impactful data products. Serve as a technical leader-mentoring junior data engineers, driving best practices, and enhancing platform performance. Conduct monitoring, troubleshooting, root cause analysis, and performance optimisation of legacy data issues. Required Skills & Qualifications: Strong experience in delivering cloud data solutions, preferably in Microsoft Fabric ...

premises platforms. Develop automation for deployment, configuration management, and system provisioning. Monitor, analyse, troubleshoot, and optimise system performance, availability, and reliability. Perform root cause analysis and implement long-term solutions to improve platform resilience. Actively participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement ...

premises platforms. Develop automation for deployment, configuration management, and system provisioning. Monitor, analyse, troubleshoot, and optimise system performance, availability, and reliability. Perform root cause analysis and implement long-term solutions to improve platform resilience. Actively participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement ...

observability, and performance of the platform. Implement SLOs, alerting, dashboards, and auto remediation where possible. Troubleshoot cluster level, networking, and workload deployment issues. Lead root cause analysis (RCA) and drive long-term reliability improvements. Automation & Tooling Develop automation scripts and tooling in PowerShell. Build and optimize Azure ...

respond to security alerts across customer environments Support the tuning and maintenance of SIEM detection rules alongside senior analysts Carry out proactive threat analysis and support threat-hunting activities Act as an escalation point for Tier 1 analysts, providing guidance and technical support Investigate complex security incidents and contribute … root-cause analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis ...

incidents are tracked, reported, and reviewed accurately and on time. Contribute to continuous improvement of incident processes, helping to maintain incident registers, perform basic root‐cause analysis, and support post‐incident reviews and compliance reporting. Identify gaps in security tooling coverage and engage with remediation teams ...

code reviews and technical estimations Ensure adherence to Salesforce best practices coding standards security and governance principles Troubleshoot and resolve production issues and perform root cause analysis Support deployment activities using CICD and DevOps methodologies Mentor junior developers and contribute to continuous improvement initiatives Communicate effectively with ...

technology and complex challenges in cybersecurity. Key Responsibilities: Incident Response (IR): Investigate and respond to security incidents, ensuring rapid containment, eradication, and recovery. Conduct root cause analysis of security breaches and create detailed incident reports. Collaborate with stakeholders to refine and enhance the incident response plan … Identify and escalate potential security threats or vulnerabilities in real-time. Continuously optimize SOC workflows, tools, and processes for greater efficiency. Threat Intelligence and Analysis: Proactively research and assess emerging threats, vulnerabilities, and attack vectors. Develop strategies to mitigate risks based on threat intelligence. Stay up to date ...

collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow root cause analysis. Previous experience to identify root cause from (TBC for review - Demonstrable understanding of the OSI Reference Model ...

equivalent) and the workflows around it Operate Kubernetes clusters and supporting platform services Implement observability—metrics, logs, traces, dashboards, alerting Lead incident response, root-cause analysis and reliability improvements Drive cloud cost optimisation and capacity planning Implement security hardening, secret management and compliance controls Partner with development ...