1 to 25 of 476 Remote/Hybrid Root Cause Analysis Jobs in the UK excluding London

compliance with security standards and evolving threat landscapes.Act as the senior network authority during Major Incident Response Team (MIRT) activities, leading diagnosis, resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR).Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience … during major incidents, leading network diagnosis and resolution activities, collaborating within multi-disciplinary Major Incident Response Teams, and managing complex, high-pressure situations.Experience producing Root Cause Analysis (RCA) reports, Post-Incident Reviews (PIRs), and maintaining incident runbooks, playbooks, and escalation procedures while driving continuous service improvement ...

technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong … telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards. Deliver permanent remediation through ...

focused, ensuring that underlying causes of incidents are investigated and addressed through effective supplier governance, collaboration, and service integration. The Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. … Through proactive trend analysis, continual improvement, and data-driven insights, the role contributes to improved service stability, reduced incident volumes, enhanced end-user experience, increased operational resilience, and the delivery of measurable business value.Hybrid working: The places that you work from day to day will vary according to your ...

improvement and operational excellence across GBE-N and its delivery partners. You will be responsible for developing and maintaining robust processes for incident investigation, root cause analysis, and organisational learning. You will work closely with Integrated Project Teams (IPTs), Delivery Partners, Technology Partners, Construction Partner … notifiable events to enforcing authorities, capturing and sharing organisational learning across GBE-N and its partners. Develop and implement a structured investigation process and root cause analysis methodology, leading and supporting investigations into events and incidents, identifying root and contributory causes where required. Design and implement ...

hybrid basis with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management … manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvement. ...

client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer … technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What ...

client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer … technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What ...

resolving complex issues across Home Hubs, Wi-Fi platforms and broadband customer equipment. This is a highly technical role focused on fault investigation, root cause analysis and defect resolution rather than traditional support. Required Experience Home Hub, gateway or broadband CPE troubleshooting TCP/IP networking … technologies and RF fundamentals Packet capture analysis Linux environments Python scripting FTTP and broadband technologies IPv4/IPv6 Core dump and crash analysis Technical log analysis Root cause investigation Technical Environment Home Hubs Broadband CPE Digital Voice TR-069/TR-369 Linux Python ...

Ombudsman so that we can improve our products & services, and prevent customer harm. As a FOS RCA Manager, you’ll lead our FOS root cause analysis strategy, driving cross-functional accountability and enterprise governance across the business. You’ll oversee the monitoring of Key Risk Indicators (KRIs … gain buy-in from senior leaders. Driving cross-functional accountability with domain leads, Product, Engineering and Operations to ensure business owners accept responsibility for root causes and implement agreed actions. Evaluating the long-term effectiveness of completed remediation initiatives through rigorous post-implementation reviews, ensuring systemic issues are fully ...

services for storage, compute, and analytics, you will help deliver reliable, well-governed data assets to downstream users. You will apply strong data analysis skills to identify root causes of data issues, work with dimensional data models and slowly changing dimensions, and implement infrastructure as code using Terraform. … distributed cloud infrastructure. Workflow orchestration Configure and manage Apache Airflow DAGs for task orchestration, ensuring reliable scheduling, monitoring, and execution of data processing workflows. Root cause analysis Perform data analysis to identify and resolve root causes of pipeline failures and data quality issues - including reviewing ...

services for storage, compute, and analytics, you will help deliver reliable, well-governed data assets to downstream users. You will apply strong data analysis skills to identify root causes of data issues, work with dimensional data models and slowly changing dimensions, and implement infrastructure as code using Terraform. … distributed cloud infrastructure. Workflow orchestration Configure and manage Apache Airflow DAGs for task orchestration, ensuring reliable scheduling, monitoring, and execution of data processing workflows. Root cause analysis Perform data analysis to identify and resolve root causes of pipeline failures and data quality issues - including reviewing ...

System Integration: Oversee end-to-end supply chain flows and maintain smooth integration between Oracle EBS and downstream platforms (Anaplan, SAP, ASCP).* Escalation & Root Cause Analysis: Act as the primary escalation point for critical ERP issues, conducting deep root cause analysis ...

opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities. Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders. Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies … ITIL Continual Improvement practices and service management principles . Experience working across service management, operational support, engineering and architecture teams . Experience facilitating workshops, root cause analysis and stakeholder engagement activities. Strong analytical and problem-solving capability. Experience analysing service performance metrics, operational data and service reporting ...

with security standards and evolving threat landscapes. Act as the senior network authority during Major Incident Response Team (MIRT) activities, leading diagnosis, resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service … major incidents, leading network diagnosis and resolution activities, collaborating within multi-disciplinary Major Incident Response Teams, and managing complex, high-pressure situations. Experience producing Root Cause Analysis (RCA) reports, Post-Incident Reviews (PIRs), and maintaining incident runbooks, playbooks, and escalation procedures while driving continuous service improvement ...

Level 1 and Level 2 Service Desk colleagues. Support the management of major incidents, ensuring timely resolution and effective communication with stakeholders. Conduct root cause analysis and contribute to problem management activities to prevent recurring issues. Develop, maintain, and promote knowledge management resources to improve service quality … Windows operating systems, Active Directory, and enterprise technologies. Proven experience leading technical investigations and resolving complex IT incidents. Experience supporting major incident response, root cause analysis, and problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using ...

supply chain systems, supporting system enhancements, testing, implementation activities and user training where required. Lead business process management activities including process mapping, process standardisation, root cause analysis and continuous improvement initiatives across the end-to-end supply chain. Identify opportunities to simplify processes, eliminate waste and improve … Continuous Improvement and digital transformation methodologies. Assist with the review of capacity with Production to smooth the supply flow during periods of constraint. Conduct root cause analysis on supply chain issues including shortages, excess inventory, forecast variance and service failures Support monthly demand and supply review processes ...

neutralize cyber threats. Specializing in industry-standard forensic tools and Sophos technologies, the team provides comprehensive investigations, response actions, remediation guidance, and root cause analysis to combat a wide range of cybersecurity incidents. As a Senior Incident Response Consultant on the Sophos DFIR team, you will … have been taken by both your team and the customer to effectively neutralize the threat. Additionally, you will be tasked with conducting a thorough root cause analysis to determine the origin of the incident, including identifying whether any data exfiltration occurred, provided the necessary evidence is available. ...

have strong experience in data analysis and reporting, are highly skilled in Excel and enjoy using data to support commercial decisions, we'd love to hear from you. Why join us? WorkNest's 900+ colleagues support over 50,000 organisations worldwide, helping them manage risk, improve performance and protect … data and meaningful insight. You'll take ownership of data quality across Salesforce and other business systems, using your expertise in Excel and data analysis to identify issues, investigate trends, maintain data integrity and improve the quality of the information available to the business. You'll also work closely ...

Working under the direction of the Senior Manager - Enterprise Capacity Planning & Insights, the Lead ensures supply and demand are aligned through disciplined planning, rigorous analysis, proactive stakeholder engagement and clear governance of planning assumptions. This role is critical in enabling efficient and effective operations, ensuring resource plans support service … workforce planning methodologies. Lead forecast accuracy management through structured validation, back-testing, variance tracking and continuous model refinement. Lead detailed planned versus actual analysis, identifying material variances, underlying drivers and the financial or operational implications of changes in demand. Challenge and govern forecasting assumptions, using root cause ...

Working under the direction of the Senior Manager - Enterprise Capacity Planning & Insights, the Lead ensures supply and demand are aligned through disciplined planning, rigorous analysis, proactive stakeholder engagement and clear governance of planning assumptions. This role is critical in enabling efficient and effective operations, ensuring resource plans support service … workforce planning methodologies. Lead forecast accuracy management through structured validation, back-testing, variance tracking and continuous model refinement. Lead detailed planned versus actual analysis, identifying material variances, underlying drivers and the financial or operational implications of changes in demand. Challenge and govern forecasting assumptions, using root cause ...

failover, degradation handling and recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. … expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform ...

Basis operations, acting as the technical escalation point for critical production issues, major incidents and service risks.Drive problem management activities, conducting root cause analysis and implementing permanent resolutions to improve service reliability and reduce recurring incidents.Deliver expert SAP Basis administration and technical troubleshooting across complex environments, resolving … database administration experience.Track record of managing complex, mission-critical SAP production environments.Experience leading major incident response and driving service restoration activities.Skilled in problem management, root cause analysis, and continuous service improvement.Ability to deliver meaningful operational reporting and service performance insights.We are a Disability Confident EmployerCapgemini is proud ...

teams in compiling, reviewing, and validating audit deliverables to ensure the highest standards of quality, completeness, accuracy, and timeliness before submission to external auditors. Root Cause Analysis & Issue Management: Perform deep-dive analyses on identified control deficiencies and audit findings. Partner with control and process owners … multiple competing priorities and meet tight deadlines in a fast-paced environment. Technical Proficiency: High proficiency in the Microsoft Office suite, particularly Excel (data analysis), PowerPoint (senior-level presentations), and Word. Attributes: Self-starter with a high degree of initiative, adaptability, and resilience when working under pressure. Education: Bachelor ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

Dynatrace ArchitectureCollaborate with Application and Infrastructure TeamsDesign Scalable and Resilient Monitoring SolutionsDeploy and Configure Dynatrace Across Diverse EnvironmentsIntegrate Dynatrace with Existing Systems and ApplicationsConduct Root Cause Analysis and Performance OptimizationDocument Architecture, Configurations, and Troubleshooting ProceduresDeliver Training and Enablement SessionsEnsure Compliance with Security and Governance StandardsSupport Continuous Improvement … support for Dynatrace-related issues. Research and troubleshoot with support from SMEs as neededCollaborate with development, operations, and support teams to resolve performance issues.Conduct root cause analysis for performance problems and recommend solutions.Optimization and Best Practices:Develop and implement best practices for effective use of Dynatrace.Optimize monitoring ...