1 to 25 of 61 Remote Service Design Jobs in the UK excluding London

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Service Designer £45,000 to 75,000 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior Service Designer - (Must Have Public Sector Experience) Location: London (Hybrid) Level: Mid and Senior Levels Available Salary: £40,000 to £75,000 + 10% bonus + benefits (DOE and various levels available) Clearance: Must be eligible for UK … Security Clearance The Opportunity We are looking for a Senior Service Designer to join a cross-functional delivery team working on impactful public sector programmes. In this role, you'll take a lead in shaping user-centred services that support critical systems and improve the lives of citizens. You'll bring design thinking into complex environments, helping align … user needs with strategic and technical delivery. The Role As a Senior Service Designer, you will: Lead service design efforts across discovery, alpha, beta, and live phases Plan and conduct research, co-creation, and design activities with users and stakeholders Map end-to-end services and ecosystems to uncover gaps, opportunities, and user pain points Develop More ❯

Main Job Advert Lead Service Designer Paying up to £77,740 (national)/£83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build … we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy. Lead and facilitate collaboration across teams and programmes to define and evidence led … service design concepts. Engage senior stakeholders and influence decision-making and alignment at programme and departmental level. Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. . Promote best practice and build a strong, open design culture across the teams you work with. Mentor designers and support capability building within the More ❯

Main Job Advert Lead Service Designer Paying up to £77,740 (national)/£83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build … we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy. Lead and facilitate collaboration across teams and programmes to define and evidence led … service design concepts. Engage senior stakeholders and influence decision-making and alignment at programme and departmental level. Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. . Promote best practice and build a strong, open design culture across the teams you work with. Mentor designers and support capability building within the More ❯

Main Job Advert Lead Service Designer Paying up to £77,740 (national)/£83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build … we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy. Lead and facilitate collaboration across teams and programmes to define and evidence led … service design concepts. Engage senior stakeholders and influence decision-making and alignment at programme and departmental level. Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. . Promote best practice and build a strong, open design culture across the teams you work with. Mentor designers and support capability building within the More ❯

Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide (Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across … opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan … and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the … IT managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination More ❯

reside in close proximity to our central offices in London. About the Role We're looking for a versatile Technical Product Manager who blends product thinking with business consulting, service design and technical fluency. You'll lead discovery through hands-on workshops, shape delivery plans, and stay close to the tech, especially in AI-enabled, data-rich environments … plays a key part in pre-sales and early-stage planning, facilitating scoping sessions, engaging senior stakeholders and turning complex opportunities into actionable roadmaps. What You'll Be Doing Design, facilitate, and document discovery workshops (design thinking, service blueprinting, prioritisation, technical deep dives) to uncover user needs and align stakeholders. Own the discovery and definition of digital … data scientists, and designers to deliver high-impact solutions, aligning feasibility with user value. Support GenAI- or AI-driven product development, including helping shape early MVPs or PoCs. Use service design methods to map experiences, identify opportunity areas, and align teams and stakeholders around user needs and business priorities. Define and manage the product backlog; lead sprint planning More ❯

exploiting the opportunities of emerging technologies. You'll play a key role in driving the evolution of our strategic systems by supporting the creation and execution of technology and service roadmaps that will drive the NHSBSA's current IT estate towards cloud technology, whilst decommissioning legacy systems. This is a hybrid role based out of the Newcastle office and … some travel between other NHSBSA sites is required on occasion, What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks … profile, complex, sensitive issues to protect the reputation of the organisation and ensure context is provided to responses where appropriate. 3. Support the creation and execution of technology and service roadmaps that will drive the NHSBSA's current IT estate towards cloud technology for strategic systems whilst decommissioning legacy systems. 4. Creating and maintaining IT security requirements for procuring More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role +£500 - £575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Your transferable skills and experience: Detailed knowledge of … service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to tight timescales within a high energy team environment; Ability to lead both virtual and co-located teams More ❯

GENERAL DETAILS Job Title: Service Delivery Manager Department/Function: Managed Services Location: Home based, with occasional presence in Reading office. KEY ACCOUNTABILITIES/ROLE PURPOSE The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to Ultima’s Managed Services Customers. … SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels and actions needed … to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for meaningful service reporting. Monitor service metrics, identify trends, and take proactive measures to maintain high service quality. Ownership of service assurance and escalation of More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Job Title: Service Designer (Contract) – GDS Experience Essential Location: Hybrid - 2 days per week Newcastle Contract Length: Initial 12 months Day Rate: £550pd inside IR35 We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital … Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers, developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services … meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder engagement skills Previous experience on public sector or central government projects Familiarity with agile delivery More ❯

Senior UX Designer ££64,000 GBP Hybrid WORKING Location: Leeds, Yorkshire and the Humber - United Kingdom Type: Permanent A leading digital consultancy is seeking experienced Senior UX Design Consultants to join its growing user-centred design practice. This is an excellent opportunity for accomplished UX professionals ready to step into a leadership role-advising clients, guiding cross-functional … are intuitive, accessible, and aligned with user needs. Working closely with user researchers, product managers, and developers in Agile environments, the UX consultant uses research insights to inform interaction design, champion inclusive design principles, and lead the delivery of user-focused solutions. This position suits someone who brings not only advanced UX design expertise but also a … strong consultancy mindset, capable of mentoring others, influencing stakeholders, and navigating complex challenges. Key Responsibilities Lead multidisciplinary Agile teams to design user-centred services that address real user needs Apply inclusive design principles and accessibility best practices to create intuitive digital experiences Provide expert consultancy to clients on solving complex service challenges through UX and human-centred More ❯

leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. … Job Description As a Senior Business Consultant at Netcompany, you are part of our Global Digital Enablement and User Centered service Design Centre of Excellence (CoE). We take pride in our delivery, and you will be part of our delivery teams learning our successful approach and methodology. You get to work and learn from our global teams … about developing User Centric Services for our customers. You have an IT professional/academic background or interest in IT development and are enthusiastic about user involvement, business analysis, service design, process optimization and organizational change management. You will help to ensure that Netcompany's IT projects are anchored in our customers' business needs, organization, and professional processes. More ❯

Service Designer Location: Bristol (Hybrid) Salary: Up to £64,000 About the Role A top-tier digital consultancy is seeking an experienced Service Designer to join their team in Bristol. This is a fantastic opportunity to shape high-impact public sector services that align with Government Digital Service (GDS) standards . You’ll work as part of … teams on large-scale digital transformation projects—designing end-to-end journeys and services that truly meet user needs, while balancing business goals and technical constraints. Key Responsibilities Lead service design activities within cross-functional teams on government and public sector projects Create service blueprints, journey maps, and ecosystem diagrams to visualise and improve services Apply GDS … principles to ensure accessibility, usability, and compliance throughout the service lifecycle Facilitate stakeholder workshops and co-design sessions to drive alignment and shared understanding Collaborate with researchers, content designers, developers, and delivery managers to build user-centred solutions Present findings and design recommendations clearly and persuasively to a variety of audiences Requirements Substantial experience as a Service More ❯

At Great State, we are dedicated to delivering exceptional user experiences through innovative design solutions. Our team thrives on creativity, collaboration, excellence, and a passion for making a positive impact. We are looking for a Senior UX Consultant who shares our commitment to great work and is ready to contribute to our UX practice. Role overview As a Senior … you'll run various types of UX projects with our clients, take an active role in developing our research practice and ensure that insight is effectively integrated into our design processes. You will collaborate with multidisciplinary teams to deliver UX work on our biggest projects. You'll get to work on products that are used by thousands of people … UX projects from inception to delivery, ensuring high-quality outcomes. Work across different projects and clients - you could be working on a research project, an IA project or a service design project. Collaborate with clients and wider teams. Map out and manage the tasks and ways of working to phase a project and bring it home smoothly. Day More ❯

Location: Central London, Greater London - United Kingdom Type: Permanent Senior UX Designer - Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering … impactful solutions aligned to GDS service standards and used by millions across the country. What You'll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints … and interactive prototypes Conduct user research, usability testing, workshops, and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You'll Bring 8+ years' experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record More ❯

our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Understand the business area to facilitate the best solution design with team members and product owners Be environment aware, identify technical impediments/bottlenecks and work directly to resolve Be technology agnostic and willing to adapt approach in pursuit … of the best solution Be anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behavioural change Understand agile and the relationship … Restore and Disaster recovery processes Defect Management Performance Optimisation Technical fault-finding Level 3 & 4 Security best practises and compliance standards Mentoring Colleagues and supporting technical development of other Service design and associated methodologies Problem solving and communication skills Any experience of these would be really useful VMware Certified Professional (VCP) Microsoft Certified: Azure VMware Solution (AVS) Specialist More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯