18 of 18 Remote Support Manager Jobs in the UK excluding London

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

Location: Glasgow (Hybrid - 3 days office-based) Are you a hands-on IT Support Manager ready for your next challenge? Cintra is looking for an experienced and proactive IT Support Manager to join our growing team in Glasgow. This hybrid role offers the perfect balance between strategy and hands-on technical work - ideal for someone who … including Active Directory, Microsoft 365, Azure , and virtual environments • Maintaining strong cybersecurity posture , responding to alerts from tools like Sophos and Arctic Wolf , and addressing software vulnerabilities • Providing IT support to Global teams , both remotely and on-site, ensuring seamless day-to-day operations • Overseeing the IT hardware lifecycle - from onboarding and issuing laptops to decommissioning equipment • Leading and … contributing to automation projects to enhance internal efficiencies • Managing a small IT team , providing leadership while also staying hands-on • ️ Continuously evaluating and improving processes and systems to support growth About You • Proven experience in a similar IT management or senior IT support role • Strong knowledge of Microsoft technologies : Active Directory, M365, Azure • Solid understanding of IT security More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Customer Support Delivery Manager to lead a frontline support team focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management … on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a … Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not … a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on More ❯

Job Description: Job Title Production Support Manager Location Birmingham Corporate Title Vice President Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms. You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will … be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will be … additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your key responsibilities Influence and impact across the wider support space, including applications from outside the More ❯

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯

Infrastructure Support/Technical Team Manager £40000 - 48000 GBP 5% bonus Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Infrastructure Support Team Manager Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity Are you an experienced people leader with a background in IT infrastructure support? This is a standout opportunity … progression Work-life balance : Family-first culture, flexible hybrid working, no on-call duties Hours : Monday to Friday, 37-hour working week Who we're looking for: Proven people manager : You've successfully led technical teams, carried out performance reviews, and driven workflow improvements Strong communicator : Able to generate and present clear reports to senior stakeholders, with an eye More ❯

IT Manager/3rd Line Support - Hybrid - Near Evesham Salary: £40,000 - £48,000 per annum Start: Immediate if possible Are you an experienced 3rd Line Support professional or IT Manager looking for your next challenge? We're recruiting on behalf of a well-established organisation near Evesham, Worcestershire, seeking a proactive individual to lead their … rest spread across the UK. This is a hands-on role where you'll report directly to the MD and take full responsibility for the company's IT systems, support, and strategy. Your role will involve maintaining and enhancing the current IT infrastructure to ensure it remains secure and fit for the future. You'll make use of tools … at their beautiful office near Evesham) A varied, autonomous role where your input will make a real impact A friendly and supportive working environment Ideal candidate: Proven 3rd Line Support or IT Management experience Confident managing and improving IT systems Comfortable working independently and reporting at senior level Familiar with PowerApps and SharePoint is highly advantageous If you're More ❯