Senior Workforce Management Analyst, Fixed Term Contract Cardiff, London or Remote (UK)
- Hiring Organisation
- Jobleads-UK
- Location
- Cardiff, Wales, United Kingdom
seasonality. Deep‐diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. Managing mappings, service goals, and overall Verint backend configuration and setup. Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts … workforce management, ideally in a fast‐paced, high‐growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools, with Verint experience preferred. Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis). Experience presenting complex data to executive leadership and influencing decision ...