Newbury, Berkshire, South East, United Kingdom Hybrid / WFH Options
Netteam tX Ltd
Job Title: Voice & Data Engineer Location: Newbury with travel to client sites Salary: £37,000 - £45,000 Per annum + Car Allowance Job Type: Permanent, Full Time Start Date: ASAP We are looking for a versatile Voice and Data Engineer to join our Technical Services Team … role. Key Responsibilities: Preparing solutions designed across on-Premise, Cloud and Hosted VOIP systems, including 3CX systems Installation of Gateways, LAN Switches and applicable voice apps/software Designing and supporting appropriate VOIP platforms based on client requirements Identification of appropriate hardware for a full voice platform Ensuring … communication across LANs, MANs & WANs Provide support based upon investigating and addressing network and connectivity issues to ensure seamless communication Install, configure, and troubleshoot voice equipment, manage communication protocols and ensure system reliability and performance Manage user provisioning, call routing, security and system updates Maintaining system and responding to more »
Leeds, West Yorkshire, Yorkshire and the Humber Hybrid / WFH Options
Lowell Group
Voice and Data Engineer Location: Leeds, Thorpe Park, Hybrid working. Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. … Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience. We are currently recruiting for a Voice and Data Engineer. The role involves managing the day-to-day IT operations of Lowell's Contact Centre Technology environment, supporting changes and administration … including day-day administration of interaction flows, announcements and agent configuration. Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime. Support with more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
Bestway Healthcare UK
Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … expected levels of service, ensuring KPIs and SLAs are achieved as expected. Work to identify and deliver root cause & service improvements to network and voice services. Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained. Work … in efficiency and effectiveness in line with industry best practice. Key knowledge and skills required for the role: Technically competent with current Network/Voice (VOIP) services and knowledgeable on emerging technologies/governance. Technical documentation writing. Proven experience of working in a customer facing 1st and 2nd line more »
