Customer Operations Manager - B2B
- Hiring Organisation
- Marmion
- Location
- Wakefield, England, United Kingdom
Sales Support department, working closely with the Senior Leadership team to identify and implement process improvements, service enhancements, and cost efficiencies. Leadership & People Management: Manage 2 Team Leaders and indirectly manage 13 Sales Support Executives. Lead recruitment, coaching and development to drive performance, customer satisfaction and operational excellence. … champion for any technology upgrades/transformations. Data Quality: Consistently maintain a high standard of data accuracy across the team, ensuring all information and activity is efficiently recorded within the appropriate systems to improve service delivery and support business growth. Cross-Departmental Collaboration: Work collaboratively with Sales, Operations ...