IT 2nd Line Technical Analyst
- Hiring Organisation
- Xerox
- Location
- Wakefield, England, United Kingdom
Responsibilities Diagnose and resolve 2nd line incidents within agreed SLAs (remote and on-site). Act as an escalation point for 1st Line Analysts, mentoring and supporting the team. Manage, update and close tickets, keeping users informed throughout. Work with suppliers and internal teams to drive incident and problem resolution. ...