1 of 1 Remote Service Delivery Jobs in Wakefield

Engineer to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role , created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you! Why Join? Fast Progression – Hands-on training, real … with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service What You'll Be Doing: ✅ Providing first-line technical support to internal users across the business ✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling … the infrastructure team on projects and learning as you go What We’re Looking For: IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus Customer Service Focus – If you’re great with people, we’ll help you with the tech! Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning Knowledge of Active Directory, Azure More ❯