Service Desk Manager MSP
- Hiring Organisation
- 100% IT Recruitment Ltd
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive continuous improvement across the operation. If you thrive in a fast-paced MSP environment and enjoy balancing people leadership with hands-on operational … incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement Own and enhance the end-to-end service experience , ensuring service quality remains consistently high Gather, analyse, and act on customer ...