2 of 2 Remote/Hybrid Knowledge Management Jobs in Wales

role This role provides strategic leadership for Knowledge and Information Management across Natural Resources Wales, including Records Management, Knowledge Management, Document Management and Information Architecture. It sets direction for how information is governed, structured and used across the organisation, ensuring it is secure, accessible … managed in line with statutory and organisational requirements. You will lead the development of modern, digitally enabled records management practices, supporting NRW's digital transformation agenda. This includes driving the adoption of automated retention, digital transfer processes, and the use of emerging technologies such as AI and workflow automation ...

development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What … resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years ...