1 of 1 Operational Stability Jobs in Wales

The role of the National IT Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service. As a Technician in NIT Stores, you will manage the day-to-day delivery of multiple IT services, and oversee the assigned incidents, requests, problems and deployments efficiently … kick-start your career with an award-winning employer, apply to join #TeamAldi today! Your New Role The duties of the National IT Technician are as follows: Assisting the operational business with program testing for new versions of existing programs Liaising with external service providers, internal and external auditors and external bodies Provide first level IT support to the … operational business Maintaining an appropriate incident log to administer user requirements, open issues and escalate issues Understand appropriate escalation points within National IT, International IT or external contractors Escalates unresolved incidents within National IT, International IT or appropriate external contractors as necessary Monitoring the status of escalated issues and seeking status updates where necessary Keeping the incident creator informed More ❯