Head of Experience Design
Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Confused.com
into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products, marketing, communications and services used by millions of UK households. Acting as a thought leader … across the organisation, youll work closely with engineering, data, product, marketing and commercial leaders, influencing everything from top-line growth strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing … Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation, learning, and shared accountability. Build strong communities of practice and clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps More ❯
Employment Type: Permanent, Work From Home
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