1 of 1 Remote Service Design Jobs in Wales

methods. Deliver core training on specialist research practices across programmes. Act as an expert advocate for user-centred approaches. Build organisational buy-in and continuously improve team practice. Planning & Design Lead and plan user research for complex services and user journeys. Select, promote and embed appropriate research approaches across teams. Align research activities with organisational priorities, service design, and policy. Propose and implement service or policy improvements impacting the wider organisation. Understand the social and technological context of services and apply research accordingly. Improvement & Monitoring Collect, analyse and synthesise data on user needs, behaviours, and experiences. Present evidence to influence design and product decisions. Assure research quality by reviewing methods and findings. Support adoption of … accessible ways. Build strong relationships across disciplines to embed user-centred thinking. Advocate for users' needs and perspectives within organisational strategy. Qualifications & Experience Essential Ability to align research with service strategy and organisational goals. Knowledge of iterative design methods, human-machine interaction, and ergonomic principles in software, products, or services. Skilled in designing effective user experiences across diverse More ❯