1 of 1 Remote Service Desk Analyst Jobs in Wales

Are you a tech troubleshooting expert? Your next career adventure awaits! We’re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full-time, permanent basis! If you’re passionate about solving technical challenges, this is the role for you. Who We Are : At Marston Holdings, we are growing fast, and … ll Be Doing: As the first point of contact for customer support, you’ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our service desk portal. … Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What We’re Looking For: Previous Service Desk experience/working with a ticketing system. Understanding of Service Level Agreements. Communication Skills: Excellent written and verbal communication. Tech Expertise: Previous experience in a technology More ❯