7 of 7 Remote Service Management Jobs in Wales

Job summary PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing in line with agreed … incident management processes and progressing prescribed change requests to completion. The post holder will be expected tomaintaina knowledge and understanding across the range of duties so that all functions can bemaintainedduring periods of staff absence. The post holder will be expected to maintain a knowledge and understanding across the range of duties so that all functions can be maintained … duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries ina timelyandaccuratemannerin accordance withagreed service levels. To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. Location: North Wales including Anglesey We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service More ❯

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the … the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. … ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will More ❯

in ensuring the provision of a high quality and cost-effective Switchboard Service. Responsible for the smooth and efficientrunning of all aspects of Switchboard Services including staff and incident management, as well as supporting the Switchboard systemsin accordance with Health Board and departmental telephony standards and procedures.o Work closely with the Head of Digital Business & Engagement and Digital Services … where necessary,and acting with tact and diplomacy when dealing with sensitive or contentious issues. Main duties of the job Produce regular reports both for Digital Services and relevant management teams and committees, including Infographics, statisticalinformation, graphics and templates. Provide assistance to users to enable them to make the most effective use of digital systems and equipment and to … Co-ordinate and manage staff which will include; managing sickness absence; recruitment & selection; induction training; deliveringtraining to staff in the workplace; undertaking PADR's for staff under their line management, monitoring KPI's and dealing with anycompetency issues within the team. Be involved in and manage the introduction of new telephony systems, paging and other systems as required About More ❯

in ensuring the provision of a high quality and cost-effective Switchboard Service. Responsible for the smooth and efficientrunning of all aspects of Switchboard Services including staff and incident management, as well as supporting the Switchboard systems in accordance with Health Board and departmental telephony standards and procedures.o Work closely with the Head of Digital Business & Engagement and Digital … maintained where necessaryand acting with tact and diplomacy when dealing with sensitive or contentious issues. Main duties of the job Produce regular reports both for Digital Services and relevant management teams and committees, including Infographics, statisticalinformation, graphics and templates. Provide assistance to users to enable them to make the most effective use of digital systems and equipment and to … Co-ordinate and manage staff which will include; managing sickness absence; recruitment & selection; induction training; deliveringtraining to staff in the workplace; undertaking PADR's for staff under their line management, monitoring KPI's and dealing with anycompetency issues within the team. Be involved in and manage the introduction of new telephony systems, paging and other systems as required. About More ❯