8 of 8 Remote Service Management Jobs in Wales

computing projects , working closely with in-house technical teams. What you’ll be doing: Managing multiple concurrent IT projects from planning to delivery Working closely with infrastructure, cloud, and service management teams Reporting into a central PMO and aligning with portfolio governance Handling risks, dependencies, budgets and stakeholder updates What we’re looking for: 3–5+ years IT … Project Management experience Strong knowledge of infrastructure, cloud (Azure), security, and networks Comfortable working in structured PMO environments (Waterfall & Agile) Skilled in stakeholder management and translating tech into business terms Experience with tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have: Experience delivering projects into internal support/ops teams Familiar with ITSM and ITIL frameworks More ❯

Job Title: Change Management Analyst Location: Bridgend/Hybrid Working 3 days per week onsite Salary: £40,000 - £45,000 + benefits Fantastic new permanent opportunity for an experienced Change Management Analyst with this market leading specialist financial services business based in Bridgend. My client is a market leading global business who are growing and expanding their operations … in Bridgend and as part of that growth are looking for an experienced Change Management Analyst to join the team. As a Change Management Analyst within the wider Service Management Team, you will help to minimise the risk of international applications being negatively impacted by IT Changes. As a Change Management Analyst you will be … part of a team who are responsible for the facilitation and governance of the Change Management process, within the Service Management toolset. Key responsibilities Quality review proposed changes and approve for production implementation. Ensure the quality and timeliness of Change flow. Manage the Change Advisory Board artefacts and chair the meeting effectively. Identify, log, track and implement More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

Type: Full Time Location: Remote/Hybrid (Cardiff) About the Role Position Overview: As a Data Analyst, you will play a pivotal role in the operational running of the Service Management Office (SMO) based in Cardiff. In this position, you will have an important role in transforming raw data into valuable insights that drive strategic decision-making across More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead More ❯

to be based onsite in Cardiff for two days per week on a position which is inside IR35. The Project manager will form part of the IT PMO Project Management team delivering technical projects based around application and infrastructure services across IT and Business Change. The Project Manager will be assigned projects and to ensure they are completed on … time, within scope, and budget. The Project Manager will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. The Project Manager will work primarily on technical projects and these projects will include a heavy focus on * IT Infrastructure, Networks & EUC * Cyber Security * Cloud Infrastructure - MS Azure * Service Management … timeline, budget, and resources required. * Ensure projects comply with the framework. * Collaborate closely with the ITS technical teams, covering design, implementation and operational support * Collaborate closely with the Portfolio Management team. * Identify and manage project risks, issues, and dependencies. * Report project status and progress to relevant stakeholders. * Resource forecasting, Budget Forecasting reporting and management * Risk, issue and dependency More ❯