4 of 4 Remote/Hybrid Service Management Jobs in Wales

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

opportunity to grow your skills while supporting applications that play a vital role in protecting Wales' environment and communities. Experience using Customer Relationship Management (CRM) systems would be advantageous for this specific role. You'll work closely with colleagues across NRW to understand technical issues and help resolve them … upgrades, known issues, and solutions. You will report to the Application Support Team Leader and work as part of a flexible shift pattern covering service hours from 8am to 6pm. You will also take part in a scheduled rota providing an Out-of-Hours ICT service ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery of developments … function Support application strategy and continuous improvement initiatives What You'll Bring: Experience leading application, business systems or software development teams Strong people management and stakeholder management skills Experience introducing governance, structure and best practice into technology functions Strong understanding of the software development lifecycle Good SQL knowledge ...