1 of 1 Remote Team Leader Jobs in Wales

Support Team Leader £35,000 - £37,000 | Monday to Friday, 9:00am - 5:30pm | South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop … a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. What you … ll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're More ❯