1 of 1 Remote Ticket Management Jobs in Wales

best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams … customers Delivery of the Alcumus Technology induction programme. What you'll need to be successful Experience: Proven background in technical support, including telephone-based support Hands-on experience with ticket management systems Proficient in installing and troubleshooting hardware and software Familiar with Microsoft 365 and Microsoft Office applications Skills & Attributes: Excellent communication and problem-solving skills Team-oriented More ❯