Information Technology Support Analyst
Swansea, Wales, United Kingdom
ivolve care & support
date and aware of the status of their query. Update the ticketing system with high-quality information, allowing other colleagues to understand the status and actions performed, enabling downstream trend analysis. Identify, investigate, and resolve application issues efficiently, offering basic solutions and/or workarounds. Escalate issues which cannot be resolved remotely to the relevant team or external vendor … other agreed application maintenance tasks. Make recommendations on how service levels and infrastructure working practices may be improved to enhance productivity or reduce downtime. Capture user feedback for subsequent analysis to inform future application development. The Main Skills and Experience for This Role Essential Proficiency in managing and troubleshooting Windows environments. Experience with device management tools (Intune, MDM tools More ❯
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