M365 L2 Engineer
- Location
- Cardiff, Wales, United Kingdom
About the job you’re consideringThe L2 Unified Communications Support Engineer provides Level 2 operational support for IP telephony, unified communications, and contact centre services in an international, multi-site environment.The role handles incidents and requests that cannot be resolved by Level 1 support. The engineer … known as Disclosure and Barring Service).Your roleHandle incidents and service requests escalated by Level 1 support.Diagnose and resolve L2 incidents relating to telephony, unified communications, and contact center services.Address incidents involving phone and endpoint registration; inbound and outbound calls; basic routing issues; audio or video faults; voicemail ...