1 of 1 Remote Lead Jobs in Wallingford

Job Description:# Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central role in achieving … SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you'll manage a blended team of Support Agents and lead the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is … insights, exploring AI and automation opportunities and driving support excellence across your team. You will be an internal champion for the customer at all times. ROLE RESPONSIBILITIES Key Responsibilities: Lead a cross-functional team of Support Agents managing a blend of simple and complex customer tickets Own team performance against SLA compliance, backlog health, comms cadence and CSAT Ensure ticket More ❯