1 of 1 Remote Microsoft Jobs in Walsall

expectations. Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical troubleshooting. Support project delivery across Microsoft 365, Azure, networking, backup, and virtualization platforms. Senior IT Support Engineer - Key Requirements: Extensive experience in a 3rd Line Support role within a Managed Service Provider (MSP) environment. Strong … knowledge of Microsoft technologies including Windows Server, Office 365, Azure, Active Directory, and Exchange. Advanced networking knowledge including DNS, DHCP, VLANs, VPNs, firewalls, and routing. Proven experience with virtualization (Hyper-V/VMware), backup & DR solutions, and security best practices. Demonstrated leadership or supervisory experience with junior technical staff. Excellent problem-solving, analytical, and communication skills. Strong organisational abilities More ❯