1 to 1 of 1 Social Skills Jobs in Walsall with Remote Work Options

contact centre environment and driving improvements in customer experience. You will be responsible for communicating at all levels so exceptional people and stakeholder management skills are essential. Experience in automation and robotics is also desirable, as well as strong analytical skills as you will be working alongside our … utilisation of services and customer satisfaction. PRINCIPLE ACCOUNTABILITIES Creation of a product vision aligned to the overall digital and automation strategy Clear definition and communication of product plans, features and target state journey design Ongoing management and prioritisation of the product roadmap and backlog, defining user stories, identifying opportunities and … and new technologies Ability to use data and customer insights to create brilliant customer experiences and drive personalisation at scale Effective stakeholder management and communication skills at all levels and ability to influence in a team-oriented environment Strong advocacy for a customer-centric approach and enthusiasm for all more »