Service Desk Transformation Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £400.00 - £600.00 per day
ManageEngine ServiceDesk Plus , including workflows, automations, routing, SLAs, reporting and self-service functionality. Review and redesign ITSM processes in line with ITIL best practice , particularly incident, request, problem, change and knowledge management. Introduce automation and workflow improvements to reduce manual intervention and improve operational efficiency. Implement effective ticket categorisation, prioritisation … rather than simply experience managing an established Service Desk. Significant experience leading or delivering Service Desk/ITSM transformation programmes . Strong knowledge of ITIL principles and IT Service Management best practice . A track record of improving Service Desk processes, operating models and customer experience. Practical experience implementing ITSM ...