Business Analyst D365 / CRM Transformation
- Hiring Organisation
- Gazelle Global Consulting Ltd
- Location
- Warwick, Warwickshire, West Midlands, United Kingdom
- Employment Type
- Contract
seeking an experienced Business Analyst to support a major Customer Excellence transformation programme. You will play a key role in bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing platform. Key responsibilities: Gather, analyse, and document business, functional, and data … process improvements and automation opportunities. Required experience: 3+ years experience as a Business Analyst within digital, data, or transformation programmes. Strong requirements gathering, process mapping, and stakeholder management skills. Experience with CRM platforms (Salesforce and/or Microsoft Dynamics 365). Understanding of data mapping, data flows ...