2 of 2 Remote/Hybrid Management Information System Jobs in Warwickshire

training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented … responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

manage support cases end-to-end, track SLAs, and help continuously improve support processes and platform stability. Key Responsibilities Ticket Triage & Case Management Act as the first point of contact for incoming support tickets, ensuring accurate logging, categorisation, and prioritisation in line with agreed SLAs. Carry out initial … diagnostics, gather relevant information, and replicate issues where possible to determine the correct escalation path. Maintain ownership of tickets throughout their lifecycle, providing clear documentation and timely progression to resolution. Client Communication Deliver clear, concise, and professional updates to clients regarding progress, actions taken, and next steps. Manage ...