2 of 2 Service Desk Analyst Jobs in Warwickshire

Job summary We are looking for a passionate and dedicated ICT Service Desk Analyst to provide a friendly, customer focused ICT Service Desk facility and technical support service. The successful applicant will demonstrate an enthusiastic attitude to their work and to working with others to resolve problems. If you can think on your feet, are … is offered as a six-month fixed-term contract, with the possibility of transitioning into a substantive permanent role upon successful completion. Main duties of the job The ICT Service Desk Analyst role provides a friendly, customer focused ICT Service Desk facility and technical support service. This important role is responsible for ensuring all issues … applications. Job description Job responsibilities To provide instruction and advice to systems users via the telephone and remote support software to encourage self-help and minimise the reoccurrence of service desk incidents. To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents More ❯

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a Best in Class global service. … to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where More ❯