2 of 2 Remote Support Engineer Jobs in Warwickshire

you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated Technical Support Engineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technical support to high street customers … flexibility. - Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services. Key Responsibilities: - Deliver technical support to end-users via phone, email, and remote assistance, ensuring a high level of customer service. - Handle escalated calls from tier 1/first line support members, providing … advanced troubleshooting and resolution. - Escalate unresolved issues to management or the technical team as necessary. - Assist in managing support, upgrade, and installation projects, ensuring smooth execution and customer satisfaction. - Create and update support documentation and processes to enhance the efficiency of the support team. - Manage the support element of the company website, ensuring content is current More ❯

Job Title: Network Support Engineer Location: Birmingham, UK (Hybrid) Salary: £40k per annum Are you a skilled Network Support Engineer looking for an exciting new opportunity? We are seeking a talented and motivated individual to join our team in Birmingham. This is an excellent opportunity to work with cutting-edge networking technologies and contribute to … the stability and security of our IT infrastructure. Key Responsibilities: Troubleshoot and resolve network issues with strong problem-solving skills. Provide support for VLANs, static routing, and dynamic routing protocols including OSPF and EIGRP. Configure and maintain Spanning-tree Protocol to ensure network reliability. Set up and manage site-to-site VPN configurations for secure communication. Implement and maintain … and DNS services for efficient network operations. Work with SD-WAN solutions to improve network performance and security. Manage firewall solutions, with experience in Meraki and SonicWall being advantageous. Support switch infrastructure, with experience in Meraki, HP Aruba, and Zyxel being beneficial. Key Requirements: Proven experience in network infrastructure engineering. Strong understanding of networking protocols and configurations. Hands-on More ❯