3 of 3 Remote Support Engineer Jobs in Warwickshire

Technical Solutions Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal promotion they now require a Technical … Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and propose solutions Troubleshoot software Identify root causes of software problems Conduct software testing and … issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; Experience as an IT engineer, Technical Solutions Engineer More ❯

Application Support Engineer CoventryFull time Investigate and resolve escalated L2 incidents and requests. Provide updates on high-priority incidents and ensure timely resolution. Document resolutions, RCA, and corrective actions in the ticketing system. Liaise with L3 teams for unresolved critical issues. Work on open Problem Tasks/Records and contribute to permanent fixes. Identify potential workarounds to minimise … downtime. Review application logs and monitoring dashboards for early signs of issues. Reading logs from degradation incidents Conduct knowledge-sharing sessions on recent issues or new findings. Assist L1 support with troubleshooting and shift-left initiatives. Review and provide feedback on junior team members' work. Create, update, and validate Work Instructions in Confluence. Ensure existing WIs are accurate and … reflect current processes. Organise training material to include relevant documentation and videos. SP Review documentation gaps and suggest improvements. Review resolved incidents for accuracy and completeness. Identify inefficiencies in support processes and suggest improvements. Contributes to project specific task with/without technical lead function. Continuous system improvement, both quality and efficiency wise in the areas of application monitoring More ❯

Off Site Support Engineer (SC Cleared) 6 Week Contract Remote Worker £500-£550p/d via Umbrella The successful candidate will hold SC Clearance Role Description: Delivery of Terminal Services project - Remote work, but needs to be UK based. This role involves basic engineering practice and knowledge of basic networking to connect switches, apply basic configuration, and perform … a ping test. The successful candidate will: Provide hands-on support as part of infrastructure and system rollouts Liaise with on-site contacts to ensure smooth operation and communication Use provided laptop to follow scripted configuration steps Execute documented procedures with precision to apply configuration changes Maintain logs of changes made and any unexpected issues encountered Perform basic connectivity … diagnostics Bring foundational Wintel infrastructure knowledge Exposure to Windows Server environments (2012/2016/2019) Familiarity with Active Directory, DNS/DHCP, Group Policy, and standard Windows tools Support ongoing infrastructure improvement initiatives Provide feedback to engineering leads on process efficiency and documentation clarity Contribute to knowledge base by documenting lessons learned on site More ❯