Service Delivery Manager
- Hiring Organisation
- Digital Waffle
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £55,000 per annum
while leading and developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering teams - Conduct performance reviews, 1:1s, and development planning … management practices - Ensure effective use of the Service Management System (SMS) - Apply policies and processes in a practical, consistent way - Support audits and continual improvement initiatives Continuous Improvement - Identify and deliver service improvement initiatives - Use data and feedback to inform decisions - Collaborate with ...