2 of 2 Information Security Jobs in Waterlooville

Microsoft 365 and related environments Log, document and categorise tickets accurately within the service management system Escalate to technical teams appropriately with clear, complete information Help reduce repeat issues by spotting patterns and raising recurring problems Process, Stability & Team Contribution Follow defined processes with discipline Support joiner/mover …/leaver workflows Contribute positively to team stability and knowledge sharing Participate in service reviews and improvement discussions Uphold information security requirements aligned with ISO standards What We're Looking For Required Experience in a 1st Line/Service Desk role (MSP experience preferred) Strong working knowledge ...

expected resolution times Log, categorise, and document all service activities accurately for visibility and control Escalate complex issues to technical teams with clear handover information Maintain service quality, meet defined performance levels, and support service improvement initiatives Participate in a rota for out-of-hours support including evenings … weekends Support onboarding, changes, and offboarding processes for staff Adhere to company policies, processes, and information security standards Share knowledge and collaborate with team members for continuous service improvement Candidate Requirements Proven experience in a first-line Service Desk, helpdesk, or IT support role within ...