FIRST LINE IT SUPPORT
- Hiring Organisation
- Key Recruitment Limited
- Location
- Waterlooville, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000/annum
customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account … agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous experience in a First Line Service Desk, Helpdesk or MSP environment. Good ...