5 of 5 Microsoft Jobs in Waterlooville

role Experience working within an MSP or structured IT services environment Experience managing ticket queues and SLA-based support environments Good working knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks ...

contribute to team knowledge sharing. Requirements: Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services. Knowledge of Microsoft 365 and ticketing systems. Strong communication skills and attention to detail. Dependable, process-driven, and customer-focused. Benefits: Hybrid working, private healthcare, pension, generous holiday ...

Requirements Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting Experience managing incidents and service requests within a structured ticketing system Excellent communication skills with the ability ...

resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge … Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: Monday to Friday 0900-1730 (with participation in an out-of-hours rota) working from ...

scope, keeping communication clear and consistent Provide calm, structured updates customers can rely on Incident & Request Management Diagnose and resolve first-line issues in Microsoft 365 and related environments Log, document and categorise tickets accurately within the service management system Escalate to technical teams appropriately with clear, complete information … standards What We're Looking For Required Experience in a 1st Line/Service Desk role (MSP experience preferred) Strong working knowledge of Microsoft 365 administration Confidence using structured ticketing systems A calm, clear communication style A process-driven mindset and comfort working within set service levels A genuine ...