7 of 7 Microsoft 365 Jobs in Waterlooville

resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working … knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: Monday to Friday 0900-1730 (with participation ...

scope, keeping communication clear and consistent Provide calm, structured updates customers can rely on Incident & Request Management Diagnose and resolve first-line issues in Microsoft 365 and related environments Log, document and categorise tickets accurately within the service management system Escalate to technical teams appropriately with clear … standards What We're Looking For Required Experience in a 1st Line/Service Desk role (MSP experience preferred) Strong working knowledge of Microsoft 365 administration Confidence using structured ticketing systems A calm, clear communication style A process-driven mindset and comfort working within set service levels ...

role Experience working within an MSP or structured IT services environment Experience managing ticket queues and SLA-based support environments Good working knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service ...

primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage ...

checks Network & Systems Support •Support the team with basic network monitoring and troubleshooting •Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) •Follow IT security procedures and help identify potential risks Technical Projects •Work on IT improvement projects such as device rollouts, software ...

contribute to team knowledge sharing. Requirements: Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services. Knowledge of Microsoft 365 and ticketing systems. Strong communication skills and attention to detail. Dependable, process-driven, and customer-focused. Benefits: Hybrid working, private healthcare, pension ...

Requirements Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting Experience managing incidents and service requests within a structured ticketing system Excellent communication skills with ...